IT Support Specialist - 6 Months Contract (Onsite)

About Specialist Risk Group

Specialist Risk Group (SRG) is a culture-driven insurance intermediary supported by prominent investors Temasek and Warburg Pincus. The company focuses on delivering specialized insurance solutions for complex and niche risks across Asia and internationally. SRG is recognized for its expert market knowledge and a commitment to tackling challenging problems with a personalized and collaborative approach.

Role Purpose

We seek a proactive and service-minded Helpdesk Support professional to offer daily IT support to users, ensuring seamless IT operations, prompt issue resolution, and a dependable user experience throughout the company.

Responsibilities

• Deliver Level 1 and Level 2 IT support to end-users by troubleshooting hardware, software, and network issues, resolving standard incidents independently, and escalating complex problems when needed.
• Work closely with regional leaders, international teams, and headquarters to align IT practices with global standards and strategic goals.
• Manage office IT infrastructure support, including maintaining LAN/Wi-Fi connectivity, printers, meeting room technology, and telephony systems to minimize operational disruptions.
• Assist with basic infrastructure and system administration duties such as managing Active Directory, user permissions, and endpoint devices.
• Effectively log, prioritize, and track incidents and service requests via the helpdesk ticketing system while keeping users informed with updates.
• Take ownership of issues through to their resolution, coordinating with international IT teams or external vendors where escalation is necessary.
• Engage with external vendors for hardware, software, and service support to ensure timely and quality issue resolution.
• Support employee onboarding and offboarding processes, including account provisioning, access management, and device setup, following security and compliance protocols.
• Install, configure, and maintain laptops, desktops, mobile devices, and core business software to ensure consistent and reliable user experiences.
• Monitor incident resolution against SLAs, keep accurate documentation, maintain asset records, and update the knowledge base.
• Contribute to IT projects such as system rollouts, office setups, and integration activities, driving continuous IT service improvements in the region.
• Proactively identify and implement enhancements to IT support procedures, user satisfaction, and operational efficiency.

Qualifications & Skills

• Diploma or degree in Information Technology or a related discipline.
• 2 to 4 years of professional experience in IT Helpdesk, Service Desk, or Desktop Support roles.
• Proficient in supporting Windows operating systems, Microsoft 365, and widely-used business applications.
• Experience using ticketing tools like Freshservice.
• Familiarity with Active Directory, user account management, and fundamental networking concepts.
• Excellent problem-solving and troubleshooting capabilities.
• Strong communication skills to articulate technical issues clearly to end-users.
• Customer-oriented mindset with a proactive, can-do approach.
• Effective at prioritizing and managing multiple tasks concurrently.
• A collaborative team player keen to learn and contribute to broader IT initiatives.

Why Work With Us

Joining SRG means becoming part of a dynamic and growing organization that invests deeply in its people. We provide opportunities to develop technical expertise, broaden experience, and advance careers across various regions and specialties. If you thrive in complex environments, value meaningful relationships, and seek a company focused on sustainable growth, SRG offers an excellent environment for professional and personal development.