IT Support Officer - Remote (Australia Only, Entry-Level)

Position Overview

Zaratan Studios is seeking an entry-level IT Support Officer based remotely within Australia. This full-time role involves delivering first-line technical assistance and support across hardware, software, and business applications. The ideal candidate is proactive, tech-savvy, and passionate about troubleshooting and facilitating seamless user productivity.

Key Responsibilities

• Provide initial technical support for computers, peripherals, and enterprise software.
• Handle support tickets by diagnosing and resolving technical issues efficiently.
• Set up, configure, and maintain laptops, desktops, and workplace applications.
• Manage user accounts, including password resets and access permissions.
• Troubleshoot network-related issues such as VPN connectivity, email, printers, and remote access.
• Document technical support cases thoroughly and contribute to knowledge base content.
• Collaborate with internal teams to enhance IT service delivery and user experience.

Candidate Profile

• Basic knowledge of computer hardware, operating systems, and networking principles.
• Experience or familiarity with Windows OS, Microsoft 365, Google Workspace, or similar platforms.
• Strong problem-solving mindset with attention to detail.
• Good communication skills coupled with a customer-centric approach.
• Ability to prioritize workload and function independently in a remote setup.
• Enthusiasm for learning new IT technologies and adhering to best practices.

Benefits and Development

• Hands-on experience supporting contemporary IT systems and digital tools.
• Access to structured training, ongoing mentorship, and continuous learning resources.
• Opportunity for technical growth and career advancement in IT support and systems administration.
• Collaborate within a remote-first team that prioritizes innovation, teamwork, and professional growth.
• Establish a solid foundation for a thriving career in IT operations and support.