IT Support Officer / IT Help Desk Officer

Role overview

A full-time, entry-level IT Support Officer / IT Help Desk Officer is needed for an on-site role in Australia. The position is focused on helping employees with day-to-day technical issues, keeping end-user devices running smoothly, and supporting the wider IT environment.

What you will do

• Act as the first point of contact for technical issues covering hardware, software, and network concerns.
• Handle support requests raised through the help desk, email, phone calls, or in-person conversations.
• Set up, install, and look after desktops, laptops, printers, mobile devices, and other IT assets.
• Create and manage user accounts, email access, permissions, and workstation settings.
• Diagnose problems related to operating systems, business applications, and network connectivity.
• Assist with deploying software, applying updates, installing patches, and carrying out routine system upkeep.
• Refer more complex issues to senior IT staff when specialist intervention is required.
• Keep clear records of incidents, resolutions, and IT equipment inventory.
• Help uphold security controls such as endpoint protection, password practices, and user awareness.
• Suggest and support improvements that make IT support more efficient and user-friendly.

What we are looking for

• A diploma or bachelor’s qualification in Information Technology, Computer Science, Computer Engineering, or a closely related area.
• Working knowledge of Windows environments, Microsoft 365, and standard office applications.
• Understanding of computer hardware, peripherals, basic networking, and troubleshooting methods.
• Exposure to Active Directory, account administration, or other basic IT administration tasks is helpful.
• Foundational understanding of networking basics such as TCP/IP, DNS, DHCP, and Wi‑Fi.
• Strong analytical ability with a service-minded approach to supporting users.
• Clear communication and good interpersonal skills.
• Ability to manage priorities and work both independently and collaboratively.
• Prior exposure through an internship, IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications, or earlier IT support work will be considered an advantage.

What is offered

• A cooperative and encouraging workplace.
• Practical exposure to a broad mix of IT systems and technologies.
• Access to ongoing learning, technical training, and certification assistance.
• Opportunities to grow into broader IT infrastructure and technical support roles.
• A team environment that values mentorship and shared knowledge.
• A competitive compensation package with comprehensive benefits.

Additional information

This position is intended for an entry-level / junior professional and requires full-time onsite work in Australia. No salary figure, number of openings, start date, or application deadline was provided.