IT Support Officer (Entry / Junior Level)

About the Role

This position is designed for someone at the beginning of their IT career, including recent graduates and candidates with junior-level experience. You will help keep technology running smoothly by delivering technical support, assisting with system upkeep, and supporting everyday office IT operations. The role includes close collaboration with experienced IT colleagues so you can build practical knowledge in support and infrastructure tasks.

Key Responsibilities

• Act as the first point of contact for basic issues involving hardware, software, and network connectivity.
• Diagnose and assist with problems related to desktops, laptops, printers, and internet/network access.
• Help with the setup, configuration, and ongoing maintenance of computers, peripherals, and software tools.
• Support user onboarding tasks such as account creation, password resets, and access permissions.
• Contribute to the maintenance of office networking, Wi‑Fi, and simple server environments.
• Record, manage, and monitor support requests through a ticketing platform.
• Pass on more complex incidents to senior IT team members when required.
• Assist in tracking IT assets, stock, and equipment inventory.
• Support routine activities such as software patching, updates, and system maintenance.
• Work according to internal IT guidelines, procedures, and security standards.

Requirements

• A diploma or bachelor’s qualification in Information Technology, Computer Science, or a closely related area.
• Fundamental knowledge of computer hardware, operating systems such as Windows or macOS, and common applications.
• Basic familiarity with networking concepts like IP addressing, DNS, and Wi‑Fi.
• Genuine interest in learning and developing IT support skills.
• Good troubleshooting mindset with strong analytical thinking.
• Effective verbal and written communication, along with interpersonal skills.
• Comfort working in a collaborative, team-based environment.
• Working knowledge of Microsoft Office or Google Workspace tools.

Preferred Qualifications

• Prior internship or practical exposure in helpdesk or IT support work.
• Experience using ticketing platforms such as Jira Service Desk, ServiceNow, or Freshservice.
• Basic awareness of cybersecurity principles.
• Exposure to cloud productivity environments like Microsoft 365 or Google Workspace administration.
• Industry certifications such as CompTIA A+ or similar credentials are an added advantage.

What We Offer

• Structured training and guidance from experienced IT professionals.
• Opportunity to grow into broader IT support and infrastructure roles.
• Practical, hands-on exposure to live systems and end users.
• Experience working with enterprise-grade tools and technical environments.
• A supportive and cooperative team atmosphere.
• Competitive pay and employee benefits.

Additional Information

This is a full-time, on-site role based in Australia. It is intended for entry-level or junior candidates who are eager to begin a career in IT support and enjoy solving technical problems.