IT Support Officer (Entry / Junior Level)

Role overview

This is a full-time, entry-level IT support position based in Australia. The role is suited to recent graduates or early-career candidates who want to build a foundation in technical support and workplace IT operations. You will help keep day-to-day technology running smoothly while learning from experienced senior team members.

What you will do

• Act as the first point of contact for basic technical issues involving hardware, software, and network connectivity.
• Diagnose common problems with desktops, laptops, printers, and access or connection concerns.
• Set up, install, configure, and maintain IT devices and software used in the office.
• Help with user onboarding tasks such as account creation, password resets, and permissions management.
• Support the upkeep of office networks, Wi-Fi, and simple server-related systems.
• Record, monitor, and update support requests in a ticketing platform.
• Pass more advanced issues to senior IT staff when they need deeper investigation.
• Assist with tracking IT assets, equipment inventory, and related records.
• Support routine maintenance such as software updates, patching, and system checks.
• Follow internal IT guidelines, process standards, and security practices.

What we are looking for

• A diploma or bachelor’s qualification in Information Technology, Computer Science, or a related area.
• Working knowledge of computer hardware, operating systems such as Windows or macOS, and common software tools.
• Basic familiarity with networking concepts like IP addresses, DNS, and Wi-Fi.
• A strong eagerness to learn and grow technical capabilities on the job.
• Good analytical thinking and practical problem-solving ability.
• Clear verbal and written communication skills.
• The ability to collaborate well in a team-based environment.
• Comfort using Microsoft Office or Google Workspace tools.

Preferred background

• Any internship or practical exposure in helpdesk or IT support work.
• Experience using ticketing tools such as Jira Service Desk, ServiceNow, or Freshservice.
• Basic awareness of cybersecurity principles.
• Exposure to cloud platforms or administration tools such as Microsoft 365 or Google Workspace Admin.
• CompTIA A+ or a similar certification is helpful, though not mandatory.

What the company offers

• Structured on-the-job learning with guidance from experienced IT professionals.
• Room to grow into broader IT support and infrastructure responsibilities.
• Practical exposure to real systems, users, and workplace technology challenges.
• Experience using enterprise IT tools and operational environments.
• A team culture that is supportive and collaborative.
• A competitive salary together with employee benefits.

Additional information

This opportunity is intended for candidates who are enthusiastic about starting a career in IT support and enjoy solving technical problems. The organisation is looking for someone who is motivated, willing to learn, and ready to contribute to the smooth running of office technology.