IT Support Officer (Entry / Junior)

Role Overview

This full-time IT Support Officer position sits within the Technology Services & Support team in Australia. The role is suited to someone with a genuine interest in technology, a service mindset, and the ability to help users resolve everyday technical problems while keeping systems running smoothly.

What You Will Do

• Offer hands-on help with hardware, software, and core business applications.
• Investigate technical problems and close issues promptly and professionally.
• Handle user questions and provide support through different communication channels.
• Help with account creation, access permissions, and system setup tasks.
• Support device management, network connectivity, and office technology tools.
• Keep clear and accurate records of support tickets, fixes, and technical notes.
• Work with colleagues across the business to improve service quality and user experience.
• Assist with technology rollouts, system enhancements, and process improvements.

Profile Sought

• Strong enthusiasm for IT and technical support work.
• Solid troubleshooting skills and a practical approach to problem solving.
• Basic familiarity with computer systems, operating systems, and common productivity tools.
• The ability to explain technical information in a clear and user-friendly way.
• Good customer service skills and a professional, approachable manner.
• Strong organization, accuracy, and attention to detail.
• A positive attitude and eagerness to learn and develop.

Benefits of Joining

• Opportunity to work with modern technology in a fast-moving and inventive environment.
• Training, mentorship, and development support to help you grow.
• Chance to learn from experienced professionals.
• Exposure to a broad mix of systems, tools, and technologies.
• Build practical technical and business capabilities for long-term career growth.
• Team-focused culture that values innovation and continuous improvement.

Additional Information

This opportunity is based on-site in Australia and is offered as a full-time role. The position is aimed at an entry to junior-level candidate who is ready to support users, learn quickly, and contribute to a collaborative technology services environment.

Closing Note

If you enjoy helping people solve technical issues and want to build a career in IT support, this role offers a strong starting point.