IT Support (Level 1)

Role overview

BIS Safety Software is a SaaS company focused on helping organizations manage safety, learning, and compliance. The company is seeking a Level 1 IT Support professional to help keep internal teams running smoothly by handling day-to-day technical support and contributing to the health of its IT environment.

This position is based in person at the Sherwood Park, Alberta office.

What you'll do

• Set up, install, configure, and update computers, network devices, and related peripherals.
• Respond to internal IT requests, prioritize issues, and escalate when needed.
• Help maintain internal technology resources such as servers, routers, and other in-house systems.
• Support backup processes and work to reduce the risk of company data loss.
• Assist with the administration and rollout of Microsoft 365 and SharePoint for employees.
• Contribute to cybersecurity efforts and help support SOC audit activities.
• Coordinate with external IT specialists to keep business requirements, processes, and technical support aligned.
• Keep technical documentation current, including procedures, fixes, and configuration details.
• Track and manage company IT assets.
• Use the company ticketing platform to log, monitor, and resolve support cases.

What you bring

• A detail-focused working style with strong organization across multiple tasks.
• Solid troubleshooting ability and a practical approach to solving technical problems.
• Strong experience with Microsoft tools, especially SharePoint and Office 365.
• The ability to identify issues clearly and explain solutions in a straightforward way.
• Comfort supporting and educating teammates with technical questions.
• Capability to solve IT issues both face-to-face and remotely.
• The ability to work independently while also contributing well in a team setting.

Qualifications

• Previous experience in Level 1 IT support or a similar technical support role.
• Good working knowledge of computer systems, network and systems administration, databases, data storage, and phone systems.
• Experience using ticketing tools such as Zendesk or a comparable system.
• Post-secondary education in an IT-related program is considered an asset.

Preferred certifications

• CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) credentials are beneficial.

Compensation and benefits

• Employee Stock Ownership Plan (ESOP).
• Full medical, dental, and vision coverage.
• Life and disability insurance.
• Health spending account.
• Flexible working hours.
• On-the-job training and growth opportunities.
• Free on-site parking.

About BIS Safety Software

Headquartered in Sherwood Park, Alberta since 2006, BIS Safety Software develops software that supports safety training, learning, and compliance. The company emphasizes humility, quick decision-making, and giving team members meaningful ownership. Through its ESOP, employees can also gain ownership in the business they help build.

Application notes

Applicants are asked to include a cover letter or share relevant experience related to people leadership and customer experience. The company notes that only candidates selected for interviews will be contacted.

Additional information

The employer may use artificial intelligence tools to assist with parts of the hiring workflow, such as reviewing applications, analyzing resumes, and checking for inconsistencies or verification signals. These tools support the recruitment process but do not replace human judgment, and final hiring decisions are made by people.

Salary ranges are determined by experience and reflect the different skill sets candidates bring to the role.

Job Posting ID: #T202606-10CIT