IT Support Engineer L2 - 1 Year Contract for STL Digital via Quess Corp Payroll

About STL Digital

STL Digital is a global IT services and consulting company committed to driving digital transformation across industries. With over three decades of expertise and presence in India, the US, the UK, Italy, China, and Brazil, STL Digital delivers cutting-edge digital experiences and operational efficiency through innovative technology solutions.
Currently, we are seeking experienced IT Support professionals for roles based in Aurangabad as part of our ongoing growth in software and digital services worldwide.

Role Overview

We require IT Support Engineers on a one-year contract via Quess Corp payroll, positioned within the IT Infrastructure, EUC & Operations department. This role involves providing advanced technical support and troubleshooting for various end-user computing and infrastructure components. The position demands hands-on problem-solving skills, managing L1 and L2 support tickets, and maintaining compliance with organizational standards and SLAs. Candidates should be willing to work six days a week from office, with rotational shift capabilities including night and plant shifts.

Key Responsibilities

• Deliver Level 1 and 2 technical assistance for desktops, laptops, printers, conferencing devices, and business software.
• Manage daily L1 support tasks such as password resets, hardware setups, alongside complex L2 infrastructure issues.
• Set up, configure, and maintain Windows, Linux, and macOS operating systems.
• Oversee Windows Server environments (2016-2025) including patching and health monitoring.
• Monitor network and server infrastructure performing preventive maintenance.
• Support Microsoft Outlook, Microsoft 365, and Google Workspace platforms.
• Resolve connectivity issues involving LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP protocols.
• Administer antivirus and endpoint security software.
• Manage backup operations and restore procedures when necessary.
• Support IT infrastructure for QC, R&D, and plant-floor including laboratory systems.
• Install and maintain authorized applications and manage IT assets including inventory and warranty tracking.
• Liaise with OEMs, vendors, and third-party technical teams for issue resolution.
• Create and maintain technical documentation, SOPs, and infrastructure records.
• Ensure timely resolution of incidents within SLA using ticketing systems.
• Escalate critical issues appropriately while maintaining ownership.
• Participate in disaster recovery and business continuity planning.
• Support cybersecurity initiatives, vulnerability management, and compliance adherence.

Required Skills & Experience

• Proficiency in Windows desktop and server administration (2016/2019/2022/2025).
• Experience supporting Google Workspace environments.
• Networking knowledge including troubleshooting LAN, WAN, Wi-Fi, TCP/IP, DHCP, DNS, and VPN.
• Backup solution management experience (e.g., Backup Exec, Veeam).
• Endpoint security, antivirus administration, and patch management expertise.
• Familiarity with IT service management and ticketing tools such as Symphony, ServiceNow, ManageEngine, or Jira.
• Basic firewall and VPN troubleshooting skills.
• Hands-on experience with plant-floor hardware like barcode scanners, label printers (Zebra/Honeywell), weighing scales, and industrial PCs.
• Understanding of network segregation for plant and corporate networks via VLANs and firewalls.
• Strong troubleshooting, analytical, communication, and customer service skills.
• Ability to document technical processes and work collaboratively or independently.

Educational & Certification Requirements

• Degree in B.E., B.Tech, BCA, MCA, B.Sc. IT, or equivalent qualification.
• Preferred certifications include Microsoft Certified and CCNA.

Additional Information

• Work location: Aurangabad preferred.
• Shift work capability including rotational and night shifts is mandatory.
• Leadership skills and experience in team management are advantageous.
• Competence in reporting, MIS, and dashboards is beneficial.
• Experience handling production plant operations and liaising with senior management is a plus.

Working Conditions

The position requires working six days per week from the office with flexibility for shift duties. Candidates need to be committed to managing technical issues promptly and participating in cybersecurity and compliance programs.