IT Service Desk Specialist

About Nexus Deutschland

Nexus Deutschland is a leading company specializing in IT systems and custom software development, with a strong emphasis on e-health solutions. We create innovative software products tailored for rehabilitation clinics and healthcare institutions across Europe. Our commitment is to simplify, accelerate, and optimize healthcare processes through cutting-edge technology and continuous improvement.

Role Overview

We are seeking dedicated professionals for the IT Service Desk role who embrace our core values of challenge, communication, creativity, integrity, and responsibility. Our workplace fosters innovation, fairness, and mutual respect, providing a dynamic, supportive environment to shape the future of healthcare alongside us.

Responsibilities

• Accurately record, categorize, and document customer inquiries in the ticketing system, forwarding them to appropriate support teams as necessary.
• Independently resolve support requests at the first level (1st Level Support).
• Maintain active communication with customers, author wiki articles, and manage master data.

Qualifications

• Experience working in user help desks or IT support roles is advantageous; however, we welcome career starters, career changers, and persons with disabilities who demonstrate suitable personal and professional aptitude.
• Strong IT affinity combined with customer focus and excellent communication skills.
• Ability to collaborate effectively within a team and maintain resilience under pressure.
• High standards for quality and reliability.
• Excellent verbal and written proficiency in German as well as good command of English.
• Proficiency with common Microsoft Office applications.

Benefits

• Comprehensive onboarding with mentorship and ample opportunities for growth within the Nexus Group.
• Flat hierarchies and a transparent, straightforward working environment promoting genuine teamwork and mutual support.
• Balanced work-life integration through regulated working hours and the option to work from home.
• Complimentary fresh fruit along with hot and cold beverages.
• Additional employee benefits.