IT Service Desk Analyst
Melbourne, Victoria, Australia · Full Time
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- Experience
- 1–2 yrs
- Salary
- —
- Openings
- 1
- Posted
- 7 hours ago
- Work mode
- In office
- Education
- Information Technology or Computer Science qualification
- Resume
- Required to apply
Where you'll work
Job description
About the Role
We are partnering with a leading global professional services firm to onboard an enthusiastic IT Service Desk Analyst to join their national Technology team. This position is ideal for an early-career IT professional aiming to develop within a large enterprise environment.
Responsibilities
- Serve as the initial point of contact for internal technology support, delivering outstanding customer service while resolving a variety of IT incidents and service requests.
- Provide first-level technical assistance for hardware, software, and Microsoft-based technologies.
- Register, manage, and resolve IT incidents and service requests via ServiceNow.
- Troubleshoot issues affecting desktops, laptops, mobile devices, and business applications.
- Escalate more complex technical problems to specialized support teams as needed.
- Keep documentation and knowledge base articles up to date and accurate.
- Operate within an ITIL Service Management framework, adhering to best practice in incident and request handling.
- Support users across various office locations while maintaining excellent customer service standards.
- Participate in continuous improvement initiatives within the Service Desk function.
Requirements
- 1-2 years’ experience in a corporate IT setting, preferably in an IT Service Desk, Desktop Support, or IT Support role.
- Relevant qualification in Information Technology, Computer Science, or a related field.
- Direct experience working with the ServiceNow platform.
- Familiarity with ITIL framework and IT Service Management methodologies.
- Strong communication skills combined with a customer-focused approach.
- Effective problem-solving skills and a proactive, positive attitude.
- A genuine enthusiasm for technology with a commitment to ongoing professional growth.
What We Offer
- Opportunity to join a global organisation with considerable investment in technology.
- Access to comprehensive mentoring, training, and career development pathways.
- Experience working with enterprise-level technology and IT Service Management practices.
- A collaborative, supportive team environment.