IT Onsite Technician

Job Overview

This role requires working in a dynamic and fast-changing environment to deliver exceptional customer service and practical technical support. The ideal candidate should be proactive, technically knowledgeable, and capable of suggesting enhancements and new technologies.

Key Duties

• Provide hardware support including installation, configuration, relocation, and decommissioning of end-user devices such as desktops, laptops, printers, scanners, and other office equipment.
• Manage software deployment by installing, configuring, and updating applications; applying patches and updates via endpoint management systems like SCCM or Company Portal; and supporting standard system setups.
• Handle service management tasks by logging, tracking, and resolving incidents and service requests through ServiceNow, ensuring precise documentation, timely updates, and adherence to SLAs with excellent ticket hygiene.
• Deliver first and second line technical support to users, perform root cause analysis, resolve problems effectively, and escalate complex issues as needed.
• Assist with smaller projects such as hardware refreshes and software rollouts, along with supporting testing of new systems or applications when required.

Required Qualifications and Skills

• Thorough understanding of end-user hardware and troubleshooting techniques.
• Proficient with Microsoft Office suite and endpoint management tools like SCCM, Intune, or Company Portal.
• Experience using ServiceNow for managing tickets.
• Basic knowledge of asset and device lifecycle management and familiarity with Active Directory at the user or device level.
• Strong planning, organization, problem-solving, attention to detail, and customer service skills.
• Excellent German language skills (written and spoken) and upper-intermediate level proficiency in English.
• Desirable: Knowledge of end-user workspace platforms including discovery, asset management, and client management, plus a keen interest in artificial intelligence with willingness to explore internal AI tools.

Additional Information

Opportunities exist for career advancement through gaining practical experience and engaging with more sophisticated technical support activities. The position emphasizes collaboration and continuous learning within a global technology consulting group with a presence in over 40 countries. Diversity and inclusion are core values of the employer, who is committed to equitable treatment across various identities and backgrounds.

Important Notice

Applicants should be cautious of fraudulent job offers wrongly using the company's name. Official recruitment communications occur only through verified channels and will never request payment or personal information. Verification can be sought via the company's official contact.