IT Officer

Role Overview

The IT Officer is vital to supporting our PayGo solar and Fin-tech operations by managing a reliable, secure, and efficient digital infrastructure. This role involves comprehensive system administration, hardware upkeep, and expert technical support to our teams located across Zambia.

Key Responsibilities

• Manage technology assets including networking hardware, firewalls, laptops, tablets, and smartphones across their lifecycle.
• Install, configure and maintain software and hardware peripherals such as printers and network cards.
• Perform routine repairs on IT equipment ensuring equipment functionality and reliability.
• Implement and enforce IT usage policies and security protocols across departments and projects.
• Administer software suites including Google Workspace, Microsoft Office, and internal CRM/ERP systems.
• Maintain call center telephony systems (SIP, VOIP gateways, Ameyo software) ensuring continuous operation.
• Oversee software license management and schedule upgrades to maintain compliance and security standards.
• Monitor LAN/WAN network performance regularly to guarantee uninterrupted service availability.
• Conduct scheduled system backups and data restoration activities to safeguard information integrity.
• Collaborate with business teams and providers to reconcile mobile money payments and support financial transaction processes.
• Provide both on-site and remote technical support including user training for all employees.
• Serve as the first point of escalation between end users and advanced support or external vendors.
• Manage vendor relationships for quick resolution of technical issues and service restoration.

Qualification & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• At least three years of professional experience in IT officer or similar technical roles.

Technical Expertise

• Comprehensive knowledge of TCP/IP protocols and LAN/WAN network configurations.
• Proficiency working with Windows, Linux, and Mac operating systems.
• Practical experience in network management and help desk technical support services.

Personal Attributes

• Strong analytical skills with the ability to recognize issues that require immediate escalation to vendors.
• Excellent interpersonal and communication skills to deliver effective training to non-technical staff.
• Detail-oriented with exceptional organizational capabilities.

Benefits

• A competitive salary package is offered as part of this position.