IT Infrastructure Administrator

Role overview

The IT Infrastructure Administrator is responsible for keeping Ontario Northland’s mixed technology environment dependable, secure, and efficient. This includes both on-premises and cloud-based systems. The position supports core infrastructure services such as servers, networks, identity management, backups, and endpoint administration, while also watching system performance and availability. The role also involves hands-on troubleshooting, creating technical documentation, and supporting ongoing improvements that keep business operations running smoothly.

About Ontario Northland

Ontario Northland Transportation Commission is a Province of Ontario agency that delivers essential transportation services. The organization has more than 120 years of history and strong ties to the communities it serves. With over 1,200 skilled employees, it focuses on safe, reliable, and sustainable transportation for the future. It offers a collaborative workplace, competitive pay, strong benefits, a defined benefit pension plan, paid vacation, paid personal leave days, and discounted travel on bus and passenger rail services.

Position details

Department: Information Technology Services (ITS)
Reports to: Manager, IT Infrastructure
Location: North Bay, Ontario, Canada
Reference: 800-73-27
Salary: $83,538 to $98,280

Key responsibilities

• Find, assess, and fix infrastructure issues across IBM i platforms, servers, networks, endpoints, and hybrid cloud systems by using logs and monitoring data to determine the root cause.
• Resolve network availability and performance concerns affecting switches, access points, gateways, cabling, and device-to-device communication in both on-site and cloud-connected environments.
• Handle problems related to authentication, user access, and permissions within Active Directory, domain services, and Microsoft 365 identity integration.
• Set up, oversee, and maintain network tools, VoIP systems, and print services so connectivity and communication remain reliable.
• Support desktops, mobile devices, and other endpoint environments when users encounter issues accessing corporate tools and services.
• Administer Linux and IBM i server environments, making sure systems remain healthy, stable, patched, and high-performing.
• Apply and verify updates, patches, and configuration changes in line with security requirements and operational expectations.
• Oversee backup and recovery activities across infrastructure platforms, including job monitoring, recovery testing, and disaster recovery support.
• Assist with specialized software by gathering requirements, completing installations, checking compatibility, and creating documentation for service desk use.
• Maintain infrastructure documentation, support planning and lifecycle improvements, research enhancements, and provide technical advice to IT colleagues and business teams.

Requirements

• A college diploma in Information Technology, Computer Systems, or a closely related area.
• At least 2 years of experience supporting Windows and Linux operating systems in a live production environment, including setup, patching, monitoring, and troubleshooting.
• Practical experience with network infrastructure such as switches, access points, gateways, cabling, and connectivity troubleshooting.
• Direct experience installing hardware and supporting physical infrastructure.
• Background supporting endpoint environments, including desktops, mobile devices, and specialized workstations.
• Exposure to IBM i (AS/400) systems is an asset, especially in areas such as operating system administration, storage, security, backup/recovery, and high availability.
• Experience with virtualization and hybrid on-premises/cloud environments is an asset.
• Experience with backup and recovery tools, restore validation, and disaster recovery preparedness is an asset.
• Experience with specialized software installation and support, including coordination with vendors and creation of standardized procedures, is an asset.
• Working knowledge of enterprise infrastructure technologies including servers, virtualization, networking, endpoints, backup solutions, and cloud services.
• Strong analytical ability and troubleshooting skills for solving complex issues that involve multiple systems.
• Ability to explain technical matters clearly to non-technical users, IT teams, and vendors.
• Demonstrated ability to organize priorities and manage several tasks in a production setting, including during outages or incidents.
• Comfort working both independently and as part of a team.
• Strong written documentation skills for building procedures and technical standards.
• Good judgment and discretion when handling sensitive systems and information.
• A valid Class G driver’s license and the ability to travel between locations when needed.
• Willingness to complete job-related training and certifications.
• Ability to work in operational or industrial settings and perform physical tasks such as lifting, cabling, and hardware setup.
• Flexibility to work beyond standard hours for maintenance, upgrades, or incident response.
• Strong attention to detail, adaptability to changing technology, and a commitment to health and safety.

Application and clearance requirements

The selected candidate must successfully complete a criminal record check, reference verification, and education verification. Applicants must submit a current cover letter and resume in a single document and include the reference name and number.

Additional information

The closing date for applications is June 18, 2026, no later than 11:59 p.m. Ontario Northland welcomes applications from Indigenous peoples, racialized persons, women, persons with disabilities, and 2SLGBTQIA+ individuals. The organization provides accommodation throughout the hiring process in line with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. Applicants may request accommodation at any stage by contacting Human Resources. Ontario Northland states that it does not use artificial intelligence to make or influence hiring decisions, though it does use an external applicant tracking system for application management. All applications are reviewed by human recruiters. French-language job information is also available.

Terms and conditions

Ontario Northland notes that only candidates selected for further consideration will be contacted. If any information supplied during the application or recruitment process is found to be false, misleading, or incomplete, the organization may remove the candidate from consideration.

Compensation and benefits

The annual salary range for this role is $83,538 to $98,280. Ontario Northland also offers a competitive benefits package, a defined benefit pension plan, paid vacation, paid personal leave days, and discounted travel on bus and passenger rail services.