IT Help Desk Specialist - 6 Week Contract

About the Role

We are collaborating with a client seeking an experienced Level 1 IT Help Desk Support Analyst for a short-term contract position based in Toronto. This opportunity suits an intermediate junior IT professional skilled in customer service and troubleshooting hardware and software problems in a dynamic office setting. The role requires primarily onsite presence, approximately four days per week, for a duration starting at six weeks.

Key Responsibilities

• Deliver Level 1 technical support addressing issues related to end-user hardware, software, and peripherals.
• Efficiently respond to help desk tickets, ensuring timely and professional resolution.
• Manage user onboarding and offboarding processes, including setting up accounts, preparing devices, and collecting equipment.
• Troubleshoot and repair desktops, laptops, printers, docking stations, monitors, and other user hardware.
• Provide support for Microsoft 365 applications and conduct basic user account management.
• Assist with device enrollment and management using Microsoft Intune; training provided if required.
• Ensure meeting rooms and audiovisual equipment are fully operational before meetings and events.
• Offer on-site audiovisual support during meetings, presentations, and occasional evening functions.
• Perform laptop and desktop restarts, reimaging, and configurations as needed.
• Maintain precise documentation of support requests, resolutions, and asset inventories.
• Exhibit exceptional customer service collaborating across the entire organization.

Required Qualifications

• At least five years of experience providing Level 1 IT Help Desk or Desktop Support.
• Proven expertise supporting Windows desktop and laptop environments.
• Strong familiarity with Microsoft Windows 10/11 and Microsoft 365 application suites.
• Competence troubleshooting printers, monitors, and peripheral hardware.
• Excellent communication skills coupled with customer service focus.
• Ability to manage multiple support tickets effectively in a fast-paced environment.
• Comfort with primarily onsite work arrangements.

Preferred Qualifications

• Exposure to Microsoft Intune or comparable endpoint management platforms.
• Experience executing user onboarding and offboarding procedures.
• Basic knowledge of Active Directory or Microsoft Entra ID user administration.
• Familiarity with maintaining and supporting meeting room technologies and audiovisual setups.

Additional Assets

• Basic Microsoft 365 administration understanding.
• Experience using IT Service Management (ITSM) platforms such as ServiceNow, Jira Service Management, Freshservice, or Zendesk.
• History supporting corporate office IT environments.