IT Help Desk I

Job Location

Position is based in Hayward, CA and requires onsite presence.

Role Responsibilities

• Deliver technical assistance through phone, email, and face-to-face interactions.
• Identify and fix issues related to hardware and software.
• Troubleshoot connectivity problems for remote employees, including VPN, email, and internet access.
• Set up and deploy new computer systems, including configurations of user profiles.
• Manage mobile devices and provide necessary user training.
• Support new hire onboarding activities such as workstation setup and confirming account permissions.
• Offer assistance with printer issues and handle installation and updates for printer drivers.

Required Qualifications and Experience

• Proven experience with software installation and workstation maintenance.
• Familiarity with Windows 11 setup, configuration, and troubleshooting techniques.
• Effective verbal and written communication capabilities.
• Experience with computer imaging and user profile configuration.
• Willingness and ability to travel up to 5% of the time as needed.

Compensation and Benefits

The company offers a competitive salary and a comprehensive benefits package that includes medical, dental, vision, life insurance, a 401(k) plan with company matching, paid holidays, birthday leave, paid time off (PTO), sick leave, and vacation time.

Diversity and Application Information

Heat and Control is an Equal Opportunity Employer and Affirmative Action employer committed to creating a diverse workforce.