IT Field Service Specialist (m/f/d)

Company Overview

Contilia operates a comprehensive healthcare network including hospitals, medical centers, prevention and rehabilitation services, as well as senior living and care facilities throughout the mid-Ruhr region. Over 8,000 employees form a committed and innovative team dedicated to maintaining health, managing illness, and ensuring the highest possible quality of life. We support individuals in navigating phases of need with autonomy and independence.

Role Responsibilities

• Maintain and troubleshoot IT solutions onsite across Contilia facilities, including hospitals, clinics, senior homes, therapy, rehabilitation, and laboratories.
• Install and provide support for PCs, thin clients, notebooks, and related peripherals, ensuring adherence to stringent quality standards during deployment, replacement, and decommissioning.
• Serve as a knowledgeable point of contact for users by analyzing hardware and software issues and offering competent support and guidance.
• Coordinate and execute rollouts, IT relocations, and migrations in close collaboration with colleagues from IT projects, infrastructure, and applications teams.
• Document incidents independently using the ticketing system and actively contribute to the development and enhancement of knowledge base articles to share information and improve team processes.
• Primarily work at one of the major hospital sites (Mülheim, Essen-Borbeck, Essen-Huttrop, Essen-Kupferdreh) and participate in on-call duty as required.

Qualifications

• Completed technical training in IT, such as IT specialist or system technician.
• Some prior professional experience in IT with a good command of Windows, Office, networking, and modern hardware.
• Practical knowledge of client and network technologies; experience with medical information systems, thin clients, and Citrix environments is advantageous.
• Service-oriented approach with enthusiasm for competent user support and customer satisfaction.
• Strong communication skills, enjoys teamwork, works in a structured, independent, and solution-focused manner.
• Valid driving license class B, motivated and flexible.

Additional Information

• Contilia.CARE: Offers preferential access to health and care services across the Contilia network for you and your family.
• Compensation: Attractive salary according to AVR-Caritas, including vacation and Christmas bonuses.
• Retirement Benefits: Company pension plan (KZVK) with a 5.6% employer contribution.
• Professional Development: Extensive training opportunities via Contilia Academy with over 100 yearly courses and sustainable career prospects within a reputable hospital group.
• Employee Benefits: Access to corporate discounts and offers.
• Job Bicycle Program: Option to lease a bike or e-bike tax-advantaged through the employer promoting sustainability.
• Work Flexibility: Possibility of home office and flexible working hours.