IT Desktop Support Technician – Gigafactory Berlin-Brandenburg

Overview

Tesla is looking for a skilled Desktop Support Technician to join the Gigafactory Berlin-Brandenburg team in Grünheide, Germany. The role involves addressing a diverse range of technical inquiries and issues, acting as the initial point of contact for Tesla’s IT system support and maintaining operations aligned with company policies and service level agreements.

Key Responsibilities

• Deliver both onsite and remote technical assistance for Tesla employees, focusing on hardware and software problems affecting laptops, mobile devices, telephony systems, printers, network equipment, and other computer hardware.
• Communicate effectively, both verbally and in writing, to build and sustain productive working relationships within the company and with external partners.
• Apply independent judgment consistent with departmental standards and guidelines.
• Manage and prioritize tasks efficiently to ensure minimal disruption and timely resolution of issues.
• Stay current with relevant policies, procedures, products, IT inventory, and activities in assigned areas.
• Maintain accurate records of IT stock, track inventory levels, and ensure essential supplies are available.
• Occasionally provide support during weekends, after-hours, participate in on-call rotations, and travel up to 10% within the EMEA region.

Qualifications and Skills

• Minimum of 2 years' experience in Desktop Support or at least 3 years in comparable support roles, preferably supporting international or global organizations.
• Relevant education or equivalent training in Computer Science.
• Strong customer service orientation with excellent attention to detail and proficient oral and written communication abilities.
• Proficiency in English is mandatory; German language skills are highly desirable.
• Experience working with ticket-based incident and request management systems.
• Advanced troubleshooting capabilities with Windows 10 and 11, MacOS, iOS, and Android platforms, along with strong skills using Office 365 desktop applications such as Outlook and Excel; familiarity with Linux is beneficial.
• Experience with enterprise remote imaging and management tools, including SCCM, JAMF, and Intune.

Additional Information

As part of Tesla's commitment to sustainability, all team members are expected to integrate environmental, health, safety, and security principles into their daily work, adhering to Tesla's Global EHS&S Policy and EMAS standards to encourage ongoing environmental improvements.