IT Deskside Support Engineer

About Systal Technology Solutions

Systal is a global specialist in managed network, cloud, and security transformations, offering strategic technology services to enterprise clients worldwide. We manage over 200,000 technology assets across 93 countries, helping organizations realize the full value, security, and innovation potential of their IT infrastructure.

Role Overview

We are looking for an IT Deskside Support Engineer to provide onsite assistance at our client’s headquarters located in Dublin. This role operates in a fast-paced environment, ideal for professionals seeking growth in IT and infrastructure support. The position involves supporting a range of users, including C-suite executives, with a focus on urgent and high-priority technical issues.

Key Responsibilities

• Offer extensive helpdesk support addressing a variety of user technical inquiries and challenges.
• Deliver prompt and effective technical solutions to maintain user satisfaction.
• Keep accurate logs of support requests and their resolutions using the helpdesk system.
• Resolve problems related to Okta authentication and logins.
• Manage password resets and facilitate new starters, leavers, and internal moves following established procedures.
• Handle email management tasks such as forwarding requests and distribution list updates.
• Prepare and dispatch devices including laptops and printers as required.
• Provide support for hybrid infrastructure environments, covering Azure IaaS, PaaS, and SaaS platforms.
• Assist with the management of Azure infrastructure components like virtual machines, security groups, endpoint management, and Entra ID.
• Perform root cause analysis on incidents and contribute to problem management activities.
• Ensure compliance with all IT protocols, processes, and solution standards.
• Work closely with the IT team to implement infrastructure projects and support a diverse user base.

Candidate Profile

• Possess a service-oriented mindset coupled with previous IT support experience.
• Strong knowledge of Microsoft operating systems including Windows and Windows Server, as well as Apple's iOS.
• Familiarity with Azure cloud services, Mobile Device Management (MDM), Office365, and Microsoft Teams.
• Excellent diagnostic and troubleshooting capabilities.
• A proactive, customer-focused approach with a positive attitude.
• Comfortable working in a dynamic helpdesk environment supporting VIP users.
• Holds either an Azure certification or a related IT degree along with relevant practical experience.

Employee Benefits

• Competitive salary package along with additional benefits.
• Extensive training and development programs designed to help you become a top expert in your field.
• Work environment includes modern office facilities combined with established remote teams fostering a collaborative and positive atmosphere.

Location

Dublin, County Dublin, Ireland