IT Assets Management Specialist

About the Organisation

This role sits within AIA Singapore, part of a long-established business that is working to build a healthier and more sustainable future. The company is evolving to be faster, simpler, and more connected, with a strong focus on digital solutions that improve customer experiences and support positive change for millions of people.

Role Overview

The IT Assets Management Specialist will own and oversee the full end-to-end lifecycle of IT assets. The position is responsible for making sure hardware and software are planned, acquired, deployed, maintained, optimised, and retired in a controlled, compliant, and cost-conscious way. The role also covers accurate asset records, inventory governance, software licence oversight, and lifecycle monitoring to reduce risk and support business goals.

Key Responsibilities

This role requires leadership across IT asset lifecycle management, IT asset management disciplines, process governance, reporting, tooling, automation, and stakeholder advisory.

• Manage the complete lifecycle of IT assets, including planning, purchasing, rollout, usage, support, optimisation, refresh, and disposal.
• Set and uphold lifecycle standards for user devices, servers, network equipment, and software.
• Track asset condition, usage, warranty coverage, support status, and refresh timelines to enable proactive decisions.
• Lead technology refresh programmes, retirement activities, and secure disposal of hardware according to policy and regulatory expectations.
• Work across ITAM, HAM, and SAM practices, including processes, tools, governance, data quality, and compliance.
• Maintain one reliable asset repository or CMDB with strong controls to preserve data accuracy.
• Carry out hardware and software licence compliance reviews, highlighting risks, gaps, and opportunities to improve efficiency.
• Ensure software licence agreement compliance and assist with internal and external audits.
• Oversee licence renewals, consumption analysis, and cost-saving initiatives.
• Develop and document ITAM policies, standards, procedures, and lifecycle workflows.
• Define governance models, KPIs, and dashboards for asset lifecycle tracking, compliance, and cost performance.
• Prepare and maintain reports on asset inventory, lifecycle stage, licence compliance, and financial exposure.
• Partner with platform and tools teams, such as ServiceNow, to configure and improve ITAM, SAM, and HAM controls, dashboards, and processes.
• Identify and drive automation for asset discovery, lifecycle monitoring, reconciliation, and reporting using tools such as Power Automate and Automation Anywhere.
• Ensure ITAM platforms integrate effectively with endpoint, identity, and infrastructure systems.
• Advise IT and business stakeholders on how strong asset lifecycle management can improve performance, reduce risk, and lower costs.
• Provide day-to-day operational and administrative support for ITSM-related ITAM activities.
• Coordinate asset inventory checks and support audits when required.

Requirements

• A degree in Computer Science or a closely related field.
• At least 3 years of hands-on experience working in ITAM, HAM, or SAM.
• Proven experience managing asset lifecycle activities, including refresh and disposal programmes.
• Good working knowledge of ITAM and SAM tools such as ServiceNow, Flexera, or similar platforms.
• Practical experience with Microsoft technologies including Active Directory, SCCM, Intune, Azure, O365, GPO, macOS, Citrix, and networking basics.
• Operational experience with Microsoft 365 tools such as SharePoint and Power Automate, plus third-party integrations.
• Experience with automation platforms such as Automation Anywhere or Power Automate is an advantage.
• Strong analytical, problem-solving, and troubleshooting capability.
• Ability to assess the current environment, define a target model, and build practical ITAM maturity roadmaps.
• A positive, collaborative attitude with strong stakeholder engagement skills.
• Self-driven, able to work independently, and committed to continuous improvement.

Additional Information

Applicants must provide all requested personal data to be considered for this opportunity. If required information is not submitted, it may affect how the application is processed and the final outcome. Candidates are responsible for ensuring that all submitted details are accurate and current.

About AIA

For more than 100 years, AIA has supported the changing needs of customers across Asia-Pacific. Its purpose is to help millions of people live Healthier, Longer, Better Lives. The organisation is transforming to be faster, simpler, and more connected so it can create stronger solutions and better experiences for customers and communities.

Join the Team

AIA aims to help every employee find their own version of better — in the work they do, the career they build, the life they live, and the impact they make. The company values wellbeing, learning, relationships, and meaningful contribution, and is committed to building a diverse and inclusive workplace where people can thrive.