International Voice Process Associate - Customer Support (Experienced)

Company Overview

Sutherland is a global business and digital transformation company with more than 35 years of experience delivering customer experiences across the full engagement journey. The organization combines domain expertise with optimization methods, proprietary and partner platforms, artificial intelligence, intelligent automation, advanced analytics, and digital services to help businesses improve growth, efficiency, and productivity. Its work supports leading brands in healthcare, insurance, banking and financial services, communications, media and entertainment, technology, travel and logistics, and retail. The company operates with core values of agility, innovative thinking, integrity, and execution, and has a workforce of around 40,000. It also holds 212 inventions linked to patent grants in critical technologies in the US and UK.

Role Summary

The organization is looking for immediate joiners for an International Voice Process - Customer Support position in Chennai. This role is intended for experienced voice professionals who are comfortable handling customer conversations in English and are motivated by service quality and issue resolution.

Key Responsibilities

• Answer and manage incoming calls from international customers.
• Support customers with technical concerns and resolve issues effectively.
• Deliver a positive, high-standard customer service experience.
• Record customer interactions accurately and maintain proper documentation.

Eligibility Criteria

• Candidates should have 6 months to 3 years of experience specifically in complete voice support.
• Experience from other domains will not be counted as relevant work experience for this role.
• Strong spoken and written English communication is required.
• Good clarity in speech, articulation, and problem-solving ability is expected.
• Applicants should have a customer-first mindset and a willingness to learn.
• Freshers are not eligible.

Work Schedule and Location

• This is a work-from-office role.
• The work pattern follows a 5-day week with rotational shifts and rotational weekly offs.
• Most shifts are night shifts.
• Two-way cab service is available up to a 25 km radius, depending on shift timing.
• Work location: Sutherland A1 Block, Ground Floor, Gateway Office Parks, Perungalathur, Chennai, opposite Perungalathur Railway Station.
• Joining is expected by June 10th.

Compensation

The annual CTC offered for this role is in the range of INR 3.00 LPA to INR 3.70 LPA, depending on the candidate’s experience and previous compensation.

Selection Process

• HR Interview
• SD Panel Interview
• Voice Assessment

Important Notice

The company does not request any payment or favors in return for employment opportunities. Candidates are advised to ignore suspicious requests and report them to the specified internal support contact.