International Voice Customer Support Associate

About the Role

This position is for an international voice customer support process based across Bangalore, Mumbai, and Pune. The role focuses on resolving customer issues efficiently, providing a high standard of service, and ensuring each interaction is handled with accuracy, professionalism, and customer satisfaction in mind.

Compensation and Hiring Details

The offered monthly CTC is between INR 50,000 and INR 60,000, with a maximum CTC mentioned as INR 56,000 in one part of the listing and INR 60,000 in another. The selection process consists of two interview rounds: a Versant test followed by a call discussion.

Key Responsibilities

• Handle customer interactions through inbound calls, emails, and chats while recording all cases correctly in the relevant system.
• Provide Tier 2-level support with a strong focus on complete issue resolution and customer satisfaction.
• Follow client-defined and internal procedures while managing support requests.
• Escalate unresolved issues to the appropriate internal teams using the prescribed process.
• Work toward meeting client-defined SLA targets and business performance measures.
• Support candidates such as fresh applicants and rehires by following the required recruitment support process.
• Guide customers through self-service portal navigation when needed.
• Complete security checks in line with company policy and GDPR requirements.
• Make outbound customer calls whenever required and as per company/client guidelines.
• Maintain strong call quality, data accuracy, and productivity standards.
• Communicate regularly with teammates and supervisors to support smooth operations.
• Keep process documents, knowledge resources, and internal repositories updated with the latest information.
• Follow attendance, operational, and personnel policies consistently.
• Reduce complaints and escalations by delivering effective service and strong call handling.

Skills and Work Style

• Comfort with customer service tools such as ticketing systems, ERP platforms, Microsoft Office, and web-based applications.
• Ability to learn new systems and processes quickly.
• Strong spoken and written English communication.
• Good technical aptitude.
• Ability to work under pressure in a fast-paced support environment.
• Team-oriented approach with a positive attitude.
• Strong attention to detail and disciplined work habits.
• Customer-first mindset with a results-driven approach.
• High integrity and punctuality.

Additional Information

Applicants were asked to share their resume by email or call the contact number provided in the listing. Prior international BPO experience is preferred. The role requires flexibility based on business needs.

Company Overview

Trigent Software Pvt Ltd was established in 1995 and has built a long-standing presence across industries with a focus on reliability, accountability, and trust. The organization is headquartered in Bangalore, with a head office in Boston, USA, and is recognized as a CMM Level 4 software development company and Microsoft Gold Partner. The company highlights career growth, competitive compensation, and employee development as part of its workplace value proposition.