International Service Desk Engineer - Pune/Bangalore
Pune, Maharashtra, India · Full Time
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- Experience
- Up to 3 yrs
- Salary
- INR 277,000 – INR 700,000 / year
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Open to all graduates with language proficiency in English and willingness to work onsite in Pune or Bangalore.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
KVC Consultants Ltd invites applications for the position of International Service Desk Engineer at a reputed IT multinational corporation, based in Pune and Bangalore, India. This is a work-from-office role with immediate joining. Candidates must be willing to work onsite at either Pune or Bangalore locations.
Responsibilities
- Manage and resolve end-user infrastructure problems received via multiple communication channels such as calls, chat, and service requests to ensure minimal service disruption.
- Efficiently handle incident management by addressing technical faults, service interruptions, or complaints to reduce downtime for clients.
- Maintain and operate ticketing systems to log, track, and resolve service requests/incidents in a timely manner.
- Deliver frontline support to customers via phone, email, and chat, ensuring professional and accurate assistance.
- Diagnose problems by determining root causes and resolve issues or escalate them to advanced support tiers as required.
- Ensure compliance with Service Level Agreements (SLAs) by managing response and resolution timelines effectively.
- Contribute to knowledge base maintenance by updating troubleshooting guides, FAQs, and relevant documents both for customers and internal teams.
- Participate in escalation management for unresolved or complex issues to appropriate support levels for swift solutions.
- Monitor system performance and ticket trends, providing regular reports to identify continuous improvement opportunities.
- Maintain focus on customer satisfaction through timely resolution of queries and high-quality service delivery.
- Support service continuity efforts to guarantee consistent availability and rapid recovery from any service outages.
Requirements
- Graduates of any discipline are eligible to apply.
- Proficient English skills encompassing reading, writing, and speaking are mandatory.
- Prior experience in service desk roles with exposure to incident management is favorable.
- Comfortable working onsite in either Pune or Bangalore locations.
Compensation
Salary structure based on experience includes:
Freshers: Approximately INR 277,000 per annum
Graduates with 1+ year experience: INR 500,000 to INR 550,000 per annum
Graduates with 2+ years experience: INR 560,000 to INR 700,000 per annum
Additional Information
No placement fees are charged by KVC Consultants. Interested candidates can schedule interviews by contacting the provided numbers and referencing the preferred location along with their resume.