International Sales Advisor

About the Role

We are seeking an International Sales Advisor to join our team at the BPO unit of Ratan Housing Development Limited in Kanpur, Uttar Pradesh. This position involves engaging international customers through outbound calls to generate and convert leads, aiming to increase revenue and uphold excellent customer satisfaction.

Key Responsibilities

• Initiate outbound calls to international prospects and identify qualified sales leads.
• Promote and sell company products and services during customer interactions.
• Address customer objections, manage escalations, and respond to product inquiries with professionalism.
• Keep detailed records of customer communications and sales activities within the CRM system.
• Follow up consistently on leads and adhere to company-standard operating procedures.
• Meet individual and team sales targets aligned with shift-wise performance goals.
• Provide an outstanding customer experience to maintain high satisfaction levels.
• Gather market intelligence to uncover opportunities for expanding the customer base and service network.
• Develop and nurture professional relationships with both new and existing clients.
• Work collaboratively with supervisors and management to fulfill business revenue objectives.
• Manage ownership of designated customer programs and sales campaigns.
• Maintain strict confidentiality regarding customer and company information.

Candidate Profile

• Graduate or undergraduate degree from an accredited institution.
• Open to freshers; however, preference will be given to candidates with at least 1 year experience in an international BPO and outbound sales.
• Age eligibility: 18 to 30 years.
• Excellent verbal English communication skills meeting international process standards.
• Strong sales aptitude and negotiation proficiency.
• Proficient computer skills and ability to navigate CRM tools.
• Professional telephone etiquette and customer service skills.
• Capable of problem-solving and critical thinking under pressure.
• Comfortable working in a target-oriented environment and flexible with night shift schedules.

Core Competencies

• Customer-focused service orientation.
• Effective communication and interpersonal skills.
• Ability to collaborate within teams and adapt to changing conditions.
• Self-motivation and professional confidence.
• Strong analytical ability and aptitude skills.

Work Schedule and Additional Information

• Work Location: Onsite at office premises.
• Working days primarily Monday to Friday; Saturdays may be included depending on operational needs.
• Night shift timing: 5PM to 2AM IST; candidates should be adaptable to shift changes if necessary.