International Market Advisor (Australia and New Zealand) - Export Support Service, EO

Role overview

This position sits within the Department for Business and Trade’s Export Support Service, the UK Government’s main trade support programme. Working from the department’s international network, the postholder will be a key contact for UK small and medium-sized enterprises looking to export to Australia and New Zealand, helping them access the right expertise, networks and opportunities.

The service is designed as a single entry point for UK businesses aiming to grow overseas. As an in-market delivery role within a network that spans more than 100 countries and 150+ locations, this job will help strengthen UK export value and support the country’s wider trade goals.

Key duties

• Act as an initial contact for UK SMEs seeking support to enter the Australian and New Zealand markets, providing high-quality advisory guidance against agreed performance measures.
• Review, assess and route company enquiries across a wide range of sectors to the appropriate team leads.
• Hold discussions with UK businesses, including video meetings, to understand their needs and shape tailored market entry guidance.
• Represent the Export Support Service and deliver excellent customer care for both internal and external stakeholders.
• Create sector reports, market briefings and business intelligence materials that highlight trends, opportunities and practical advice for exporters.
• Develop persuasive sector propositions that reflect the size and value of opportunities for UK companies, especially in FMCGs, Technology, Healthcare and Infrastructure.
• Keep reports and market intelligence resources current and easy to find in a central repository.
• Build and maintain an in-country contact base, such as distributors, buyers and end customers, to support introductions for UK businesses.
• Provide coordination and logistics support for company visits, trade missions, exhibitions, conferences, ministerial visits and other DBT events.
• Work closely with colleagues across APAC and the UK to improve service delivery, contribute to digital change initiatives, join project groups and share best practice and intelligence.
• Develop, manage and nurture the local Overseas Referral Network of service providers that can offer follow-on support to UK firms setting up or trading in market.
• Identify and assess potential ORN members, monitor satisfaction and keep the network up to date and effective.
• Support a healthy pipeline of UK companies interested in the market and help ensure export account management processes are followed.
• Connect businesses into ESS global, regional and Devolved Administration promotional activity to raise awareness of market opportunities.
• Work as part of the cross-government team, collaborating with DBT, FCDO and other HMG colleagues to help UK companies enter or operate in the market.
• Promote the Export Support Service internally across DBT and externally to increase engagement from UK SMEs.
• Keep records accurate, track activities, assess outcomes and prepare reporting as required.
• Monitor inboxes and direct messages to the right colleagues.
• Carry out other administrative tasks as needed.

Additional information

The scope of the role may change as business priorities evolve.

The postholder will manage a small budget for business activity and travel and will work with colleagues to support relevant activities.

Essential background

• You should be a resilient self-starter who can work intensively, use initiative, apply sound judgement and solve problems effectively.
• You must be able to collaborate well within a team while also delivering strong work independently.
• You need a solid understanding of the Australian and New Zealand markets and how to support UK companies entering both.
• You should have strong research skills and be able to gather, analyse and present information from varied sources for different audiences.
• You must have excellent verbal and written communication skills and be able to build productive working relationships with a broad range of stakeholders.
• You should be comfortable engaging with businesses, senior leaders, Ministers, VIPs and their offices.
• You need strong organisational ability, with the capacity to work quickly, meet deadlines and perform well under pressure.
• You should have strong stakeholder and relationship management skills, including experience working across government departments and with private-sector partners.
• You need an understanding of UK export strategy and the Department for Business and Trade’s international trade objectives.
• You should be proficient in Microsoft Office.

Desirable background

• Commercial experience, especially in sales or account management, would be highly advantageous.
• Experience in export and investment work would be useful.
• Knowledge of the market’s business environment and regulatory setting is preferred.
• Experience using research and intelligence tools such as IBIS World and CRM systems would be beneficial.
• Experience using AI tools at work to improve client service delivery is desirable.
• Existing business networks and contacts that could help UK companies enter the market are an advantage.
• You should be willing to travel within the market country and possibly internationally.

Language requirement

Strong English-language capability is required.

Behavioural expectations

The role is assessed against the following behaviours: Managing a Quality Service, Seeing the Big Picture, and Working Together.

Application note

Applications must be submitted through the specified registration process by 23:55 on 15 July 2026.

Applications sent through any other channel will not be received.