International Field Service Representative Silvus - UAE

About the Company

Silvus Technologies, part of Motorola Solutions, is focused on a single goal: helping the people who protect others stay connected. The company develops highly advanced Mobile Ad-hoc Network (MANET) radios using its proprietary and constantly improving Mobile-Networked MIMO waveform. These systems support critical communications in demanding environments, from underground tunnels to high-altitude balloons. Silvus StreamCaster radios are used around the world by defense organizations, law enforcement agencies, and leading manufacturers of drones, robots, and unmanned systems, as well as at major events such as the Super Bowl and Grammys. The team is driven by research, innovation, and a shared mission of keeping heroes connected.

Role Summary

The company is looking for an International Field Service Representative (IFSR) to work with the international Silvus team in delivering customized technical solutions to customers. The role supports technical demonstrations, pre-sales and post-sales assistance, and sales activities for Silvus’ advanced multi-antenna MIMO radio and mesh networking products. The position also contributes feedback that helps shape product development.

This role reports to the Senior Sales Engineer and is fully remote, but candidates must be located in the UAE to qualify for remote work.

Responsibilities

• Provide technical help before and after the sale, including system planning, customer training, and system optimization.
• Develop strong expertise in Silvus radio and networking solutions and understand how they compare with competing products.
• Plan and deliver product demonstrations for customer meetings and equipment evaluations.
• Travel to customer locations to provide hands-on technical support and training.
• Investigate failures and unusual issues encountered in the field.
• Document field issues, analyze them, and share findings with the development team.
• Work with design engineers to reproduce problems and support troubleshooting.
• Be prepared to travel frequently and work on customer sites as needed.

Requirements

• Secondary education must be completed, such as GCSEs or an equivalent national qualification, High School Diploma, or GED.
• Prior experience working as a Field Service Representative or in a similar role is required.
• Background supporting Ministry of Defense tactical communications, especially data networks and radios, is needed.
• Good working knowledge of TCP/IP and networking is necessary.
• Basic English reading and writing ability is required.
• Strong organizational ability and careful attention to detail are essential.
• Candidate must already be based in the UAE.
• Must be willing to travel to potential conflict areas to support radio operations.
• Employment depends on successfully passing a background check.
• Ability to travel 50-75% of the time, including work at customer sites.
• Experience should be at an experienced level.
• Preferred skills include use of RF instruments, IP radios/modems, wireless systems knowledge, C/C++, Linux, and a military background.
• Work may involve trade shows, outdoor demos, exposure to heat, cold, and allergens, and lifting equipment up to 50 lbs.

Work Conditions

The role includes travel to trade shows and outdoor demonstration environments. Field testing may involve exposure to heat, cold, and allergens. Demonstration and test equipment may weigh up to 50 lbs.

Additional Information

Travel required: 50-75%. Relocation is not provided. Position type: Experienced. Referral payment plan: Yes. Company listed: Motorola Solutions UK Limited-DDA.

Equal Opportunity Statement

Motorola Solutions is an equal opportunity employer. Employment decisions are made without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. Applicants are encouraged to apply even if they do not meet every preferred qualification, as the company welcomes candidates who can contribute to the team in meaningful ways.