International Blended Process Executive - Telecom Customer Service (L1 & L2 Troubleshooting)
Kolkata, West Bengal, India · Full Time
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- Experience
- 2–5 yrs
- Salary
- INR 300,000 – INR 475,000 / year
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Any graduate is eligible to apply, provided candidate has relevant telecom experience as specified.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
LinkStrat Business Solutions Pvt. Ltd. is a young and dynamic organization driven by experienced professionals committed to enabling businesses and entrepreneurs by providing customized on-demand solutions across Accounting, IT Services, Digital Marketing, and Consultancy. With a broad international focus, the company collaborates with partners like EPR Yellowknife Accounting Professional Corporation (Canada) and GTM Canada, catering to clients in sectors such as accounting and hospitality. LinkStrat is dedicated to elevating businesses by leveraging technology and operational excellence to streamline operations, expand outreach, and build resilient IT infrastructures for sustainable growth.
Job Description
We are seeking International Blended Process Executives with a strong background in telecom customer service to join our team immediately in Kolkata. The role involves handling international voice and blended processes with technical troubleshooting at levels L1 and L2 within telecom environments.
Responsibilities and Requirements
- Possess 2 to 5 years of total work experience.
- Minimum of 1 year of practical exposure in international telecom processes is mandatory.
- At least 1 year experience in telecom customer service with hands-on L1 and L2 troubleshooting capabilities.
- Demonstrated ability to diagnose and resolve telecom service issues efficiently.
- Exceptional English communication skills with C2-level proficiency, including near-native fluency.
- Experience handling international voice or blended processes is essential.
- Strong analytical thinking, attentive listening, and problem-solving aptitude.
- Ability to work effectively in rotational shift patterns.
- Education qualification: Any graduate degree.
- Preferred candidates will have experience with customers from the US, UK, Australia, or other international telecom markets.
- Neutral accent and excellent pronunciation will be advantageous.
- Experience working with British Telecom (BT) or similar providers is highly desirable.
- Candidates with telecom technical support including service provisioning and customer retention will be prioritized.
Additional Information
Note: Only profiles with direct telecom experience will be considered. Applications from candidates in Banking, Healthcare, Travel, E-commerce, BFSI, or other unrelated sectors will be excluded.
Job Location: Kolkata (Work From Office)
Shift: UK shift with 5 working days and 2 weekly offs.
Notice Period: Immediate joiners preferred.