Internal Account Manager

About the Role

This opportunity is designed for an accomplished Trade Sales Specialist aspiring to advance into Account Management, offering career growth, enhanced earning potential, and performance incentives. Operating from the CARTERS Petone branch, the Internal Account Manager will oversee a dedicated portfolio of small business trade accounts, focusing on residential building teams in the Wellington area.

Key Responsibilities

• Manage a portfolio of loyal small business clients via phone and email communication.
• Drive sales through proactive internal sales efforts and excellent customer service.
• Ensure accurate processing of orders to guarantee timely delivery, maintaining smooth project progress for customers.
• Collaborate with Account Managers, Sales Manager, and branch teams regarding stock availability, pricing, and delivery schedules.
• Maintain strong communication and problem-solving to resolve customer issues promptly.

Qualifications and Skills

• Strong customer service and sales skills with a hunter mentality.
• Proven experience in sales and relationship management.
• Effective planning and organizational abilities.
• Ability to identify emerging market opportunities.
• High self-motivation and excellent work ethic.
• Commercial adaptability and solution-focused approach.
• Familiarity with building or trade industries is advantageous.
• Excellent communication skills; proficiency in Mandarin is a plus but not essential.

Benefits and Perks

• Competitive base salary complemented by incentives.
• Provision of laptop and mobile phone.
• 7.5% benefits package including Superannuation Savings Scheme, life and disability insurance.
• Company-paid Southern Cross Health Insurance.
• Opportunities for training, development, coaching, and career progression.
• Supportive, inclusive, and diverse work environment with a collaborative team culture.
• Discount privileges across all Carters stores.