Interior Designer / Architect – CRM and Showroom Sales Coordinator

Position Overview

Castamo Furniture & Interiors seeks a well-qualified Interior Designer or Architect to integrate detailed client follow-up, CRM management, showroom sales assistance, and foundational design support. The core role centers on overseeing the company's CRM system, ensuring thorough client and quotation follow-ups, scheduling showroom visits with qualified prospects, and maximizing sales opportunities.

CRM and Client Engagement Duties

• Handle all incoming leads from WhatsApp, Instagram, website, advertisements, and showroom enquiries.
• Accurately input and maintain client data within GoHighLevel CRM.
• Promptly respond to all new enquiries during office hours.
• Assess clients to identify project type, location, budget, timeline, style preferences, and furniture needs.
• Arrange and confirm showroom appointments, including sending reminders.
• Follow up with clients missing appointments to reschedule.
• Document all calls, messages, meetings, and client updates comprehensively.
• Ensure every open lead has a defined status, next action, and follow-up timetable.
• Track progress on quotations, design approvals, material choices, and pending decisions.
• Revive older enquiries, inactive prospects, and previous quotations.
• Keep clients updated on quotations, design developments, production, and deliveries after validating with the internal teams.
• Maintain an organized sales pipeline and deliver daily activity and weekly CRM reports.
• Classify sales opportunities clearly from new lead to final negotiation results.

Showroom and Sales Supporting Tasks

• Greet and assist showroom visitors understanding their furniture and interior needs.
• Guide clients in selecting furniture, materials, colors, and finishes.
• Support sales team and management during client meetings and negotiation phases.
• Prepare, manage, and follow up on quotations, packages, and bills of quantities.
• Liaise with design, technical, and production teams to gather necessary details.
• Ensure professional communication throughout client interactions, from enquiry to post-sale.
• Contribute to meeting showroom visitation and sales targets.
• Oversee showroom operations during assigned shifts and handle closing procedures by 10:00 PM daily.

Design Responsibilities

• Create professional moodboards and curated material palettes.
• Develop furniture layouts and space planning proposals.
• Compile furniture and accessory selections aligned with client tastes and budgets.
• Generate basic 2D or 3D design presentations when necessary.
• Assist in preparing client presentations and furniture packages.
• Update and maintain product, material, and finish libraries.
• Design reusable moodboard and presentation templates.
• Provide design revisions and proposal preparation support.

Working Schedule

• Monday to Thursday: 1:00 PM – 10:00 PM
• Friday: 2:00 PM – 10:00 PM
• Saturday: 1:00 PM – 10:00 PM
• Weekly holiday: Sunday
• Daily breaks scheduled except on Friday.
• Required to close the showroom at 10:00 PM.

Mandatory Qualifications and Skills

• Bachelor’s in Interior Design, Interior Architecture, Architecture, or related fields.
• At least two years of relevant experience in furniture, interior design, fit-out, or showroom sales support.
• Comprehensive understanding of furniture and interior design concepts.
• Fluent in Arabic and English with strong professional communication abilities.
• Organized with excellent follow-up and reporting skills.
• Proficient in AutoCAD and Microsoft Office suite.
• Ability to develop moodboards using Photoshop, Canva, or similar tools.
• Experience with SketchUp, 3ds Max, or equivalent 3D software is advantageous.
• Preferably experienced with CRM systems; knowledge of GoHighLevel is a strong plus.
• Able to work toward sales targets and key performance indicators.
• Flexibility to work Fridays, Saturdays, and late hours until 10:00 PM.
• Currently residing in Qatar or able to relocate swiftly.

Performance Indicators

• Accuracy and completeness of CRM data and follow-up actions.
• Promptness in responding to new client enquiries.
• Quantity and quality of showroom appointments arranged.
• Attendance rates of clients to showroom visits.
• Effectiveness in following up and converting submitted quotations.
• Sales achieved or supported via assigned leads.
• Timeliness and quality in delivering moodboards and design assistance.
• Consistency in reporting, attendance, and discipline.