Intake Coordinator - Home Care (Remote, Philippines)

About the Role

Buffalo Homecare Inc. is searching for an experienced Intake Coordinator to join our expanding New York-based home care agency. This remote position is open exclusively to candidates residing in the Philippines. We require candidates with prior U.S. healthcare intake experience; this is not an entry-level opportunity.

Key Responsibilities

• Manage the entire process of new patient or client referrals from initiation to completion.
• Verify insurance coverage eligibility and obtain necessary authorizations.
• Gather and evaluate all required intake paperwork and documentation.
• Maintain professional communication with referral sources, case managers, insurers, and internal team members.
• Ensure follow-up on all outstanding documentation to complete intake procedures promptly.
• Accurately maintain records within CRM/EMR platforms.
• Guarantee swift and precise processing of all intake cases.

Minimum Qualifications

• At least two years of experience in U.S. healthcare intake, home care, home health, hospice, DME, insurance verification, or medical scheduling roles.
• Excellent verbal and written communication skills in English.
• Strong organizational capabilities and meticulous attention to detail.
• Ability to work autonomously with minimal oversight.
• Reliable high-speed internet connection, minimum 100 Mbps.
• A quiet, professional home office environment equipped with a modern computer; dual monitors preferred.
• Availability to work during U.S. Eastern Time business hours.

Preferred Experience

• Familiarity with home care and home health services processes.
• Knowledge of Medicaid and managed care plans.
• Experience with insurance verification and prior authorization procedures.
• Proficiency in EMR/CRM systems.

Disqualifications

• No prior experience in U.S. healthcare intake roles.
• Background limited solely to non-medical customer service, virtual assistance, or call center work.
• Applicants seeking on-the-job training or learning in this role.
• Inability to work during U.S. Eastern Time hours.

Application Requirements

• Submit an updated resume.
• Provide a brief overview of your U.S. healthcare experience.
• List the EMR/CRM systems you have utilized.
• Mention your current internet speed.
• Specify your expected monthly salary in USD.

Only candidates meeting the listed criteria will be considered for this position.