Inside Sales Executive

Overview

The Inside Sales Executive will be instrumental in managing IndiaMART enquiries, fostering new business leads, converting prospects into customers, and meeting sales goals nationwide. This role demands excellent communication, customer engagement, and negotiation capabilities.

Key Responsibilities

• Attend to inbound inquiries from IndiaMART and other online channels promptly.
• Reach out to potential clients through phone calls, emails, and WhatsApp messages.
• Comprehend customer needs and suggest appropriate products or services.
• Draft and deliver quotations, proposals, and pricing details to customers.
• Consistently follow up to transform inquiries into confirmed sales orders.
• Generate fresh business leads by cold calling and proactive outreach.
• Cultivate and sustain relationships with current customers to encourage repeat sales.
• Collaborate closely with Production, Stores, Dispatch, and Accounts departments to ensure seamless order fulfillment.
• Log all interactions and sales activities accurately within the CRM/ERP platforms.
• Accomplish monthly and yearly sales objectives.
• Compile and submit sales reports on a daily, weekly, and monthly basis.
• Stay informed on market trends and competitor strategies.
• Address customer inquiries and resolve complaints swiftly to maintain satisfaction.

Required Qualifications and Skills

• Bachelor's degree in Business Administration, Marketing, Commerce, or related disciplines.
• 4 to 9 years of experience in Inside Sales, Business Development, IndiaMART Sales, or B2B Sales; however, freshers exhibiting strong communication skills are also welcome to apply.
• Excellent verbal and negotiation skills.
• Familiarity with handling IndiaMART inquiries.
• Proficiency in MS Excel, Word, and CRM software.
• Competence in lead generation and closing deals.
• Strong follow-up tactics and relationship management.
• Driven, goal-oriented, and motivated to surpass targets.
• Good analytical thinking and problem-resolution abilities.
• Ability to perform effectively under pressure and adhere to deadlines.

Performance Indicators

• Number of IndiaMART inquiries managed.
• Speed of responding to leads.
• Conversion rate of leads into orders.
• Amount of sales revenue generated monthly.
• Count of newly acquired customers.
• Customer satisfaction and repeat business frequency.
• Consistency of follow-ups and CRM documentation.

Preferred Experience

Previous exposure in B2B industrial sales or the manufacturing sector is an advantage. Experience using the IndiaMART Seller Panel is also preferred.

Work Location and Salary

The work location will be determined as per company requirements. Compensation will align with company norms and the candidate's prior experience.