Infrastructure Monitoring Engineer (L1)

Company Overview

Cloudzen 365 Services operates as the Indian arm of Atech Cloud, a UK-based Microsoft cloud services provider. The organization focuses on managed services, cloud security, and digital transformation, with a strong emphasis on Microsoft Azure, cloud migration, managed security, and specialist support.

Role Summary

We are hiring a detail-focused and proactive NOC Engineer at Level 1 to support infrastructure operations from Ahmedabad. This position is centered on watching server and infrastructure alerts, carrying out first-line troubleshooting, supporting desktops and hardware, and routing unresolved issues to senior technical teams. It is an internal technical support role and does not include direct customer-facing work.

Work Details

Location: Ahmedabad

Shift pattern: 24x7 rotational shifts

Designation: NOC Engineer L1

Department: Technical Services

Reporting to: Infrastructure Manager

Key Responsibilities

• Keep track of servers, network devices, and infrastructure alerts through monitoring platforms.
• Carry out initial incident assessment and basic troubleshooting for outages and service disruptions.
• Review alerts, confirm the business or operational impact, and take suitable first-response actions.
• Pass unresolved incidents to L2/L3 support teams with complete and accurate notes.
• Assist users with Windows desktop issues and other common end-user technical problems.
• Support diagnostics for hardware such as laptops, desktops, printers, and related peripherals.
• Help monitor backups and perform basic checks related to backup restoration.
• Keep tickets updated with clear troubleshooting details and actions taken.
• Work according to standard operating procedures and escalation workflows.
• Contribute to documentation and knowledge base improvements.
• Handle responsibilities across rotating shifts to support continuous 24x7 operations.

Required Skills and Qualifications

• Working knowledge of Windows Server environments.
• Understanding of server monitoring and alert handling.
• Ability to perform basic troubleshooting and incident triage.
• Familiarity with desktop support and hardware diagnosis.
• Awareness of backup solutions and backup monitoring basics.
• Knowledge of networking fundamentals such as IP addressing, DNS, DHCP, and VPN.
• Experience using ticketing tools.
• Basic proficiency with Microsoft Windows operating systems.
• Exposure to monitoring solutions such as Site24x7, PRTG, SolarWinds, Nagios, Zabbix, or comparable tools is preferred.
• Knowledge of Active Directory and Microsoft 365 administration is preferred.
• Basic familiarity with virtualization technologies like VMware or Hyper-V is preferred.

Experience

Typically, 2 to 3 years of experience in NOC, Service Desk, Desktop Support, or IT Support is expected. Candidates who are freshers but hold relevant infrastructure or networking certifications may also be considered.

Person Attributes

• Strong analytical and problem-solving ability.
• Methodical and logical approach to troubleshooting.
• Good eye for detail.
• Ability to manage and prioritize multiple incidents.
• Interest in learning and strengthening technical capability.
• Good communication and documentation skills.
• Comfortable working independently and as part of a team.

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• CCNA at a foundational level
• Microsoft Fundamentals certifications

Benefits

• 24 days of leave along with 8 festival holidays.
• Food is provided.
• Provident Fund coverage.
• Support for exam fees and training funding.
• Healthcare scheme.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Employee wellbeing policy.
• Mobile reimbursement policy.
• Employee referral scheme.

Eligibility

Any graduate can apply.