Information Technology Support Specialist

About the Role

This position invites candidates confident with Microsoft tools and passionate about troubleshooting technical problems to join an international automotive supply company based in Munich. The role is open immediately and welcomes both seasoned IT professionals and those new to the field.

Responsibilities

• Manage incoming IT support inquiries through phone, email, and ticketing platforms.
• Identify and solve technical problems involving hardware, software, and networks.
• Configure, install, and maintain IT infrastructure and user devices.
• Evaluate incidents and requests to prioritize or escalate appropriately to backend teams.
• Participate in efforts to improve IT processes and the quality of support services.

Candidate Profile

• Completed relevant IT education or vocational training.
• Experience in IT support roles or demonstrated enthusiasm for technology.
• Proficient with Microsoft Office suite.
• Excellent communication skills with a strong focus on customer service.
• Fluent in German; English language proficiency is beneficial.

What to Expect

• Prompt and clear communication during recruitment.
• Flexible interview options: telephone, online, or face-to-face.
• Prospects for career growth beyond this role.
• Interview preparation and support from our recruiting team.
• Continuous assistance from a dedicated recruitment staff.