Information Technology Service Desk Specialist

Job Overview

We are looking for an experienced IT Service Desk Specialist with over four years of expertise in technical problem resolution, including networks, Citrix, printers, servers, drivers, as well as installing and troubleshooting software. Candidates with a CompTIA A+ certification are preferred. This role requires strict commitment as full-time employees are restricted from engaging in any other EMR full-time or consulting work with other firms or clients.

Key Responsibilities

• Handle incoming client issues received via phone, email, or online ticketing systems, creating support tickets for direct phone inquiries.
• Assess and categorize incoming support tickets, escalating complex or prolonged issues to appropriate teams when necessary.
• Deliver responsive troubleshooting and support for Epic, Cerner, and general IT issues through phone, remote assistance, or ticketing platforms.
• Provide specialized support for Epic and Cerner workflows, including user account management and access permissions.
• Assist in configuring and resolving connectivity problems for remote users accessing Epic and Cerner systems.
• Partner with client-side Epic and Cerner analysts to maintain smooth system operations.
• Offer level 1 and 2 remote technical support addressing login issues, printing, network, and basic desktop/server concerns.

Employment Details

The full-time position involves a standard 40-hour work week.

Benefits

• 401(k) plan with company matching
• Dental insurance coverage
• Health insurance benefits
• Paid time off (PTO)
• Vision insurance