Information Technology Officer

About Med Surg Solutions (MSS)

Med Surg Solutions (MSS) is a healthcare solutions company with operations across Saudi Arabia, the UAE, Oman, Kuwait, Qatar, Bahrain, and Lebanon. Founded in 2003, the organization works with healthcare providers and global medical technology brands to improve patient care through surgical, intensive care, and broader healthcare solutions.

With over two decades of experience, MSS has helped close technology and knowledge gaps in healthcare by supporting hospitals and clinicians with advanced tools, clinical learning, and enduring partnerships. The company represents internationally recognized names such as Baxter, W.L. Gore, Johnson & Johnson, Honeywell, and others throughout the GCC region.

MSS is driven by innovation, education, and better patient outcomes, with a focus on creating meaningful, lasting benefits for patients, medical professionals, communities, and society.

About the Role

This position is centered on keeping the company’s IT environment stable, secure, and responsive while supporting employees with day-to-day technical needs. The role covers IT infrastructure support, system uptime, hardware and software maintenance, networking, security administration, and basic ERP support and administrative tasks.

Key Responsibilities

• Deliver day-to-day technical assistance to users for hardware, software, and network-related issues.
• Set up, configure, and service computers, printers, and other IT devices.
• Oversee LAN/WAN connectivity, routers, switches, and wireless networks.
• Track system health and help reduce downtime as much as possible.
• Handle Microsoft 365 administration, including Exchange, Teams, SharePoint, and OneDrive.
• Manage user access, licensing, and security settings.
• Keep systems, applications, software, and security updates current.
• Diagnose and resolve issues across systems, networks, and applications.
• Provide support for ERP platforms; experience with Odoo is an advantage.
• Maintain backup routines and support disaster recovery readiness.
• Follow internal IT policies and security requirements.
• Liaise with vendors for technical assistance and IT-related purchases.

Qualifications & Experience

The role calls for 2 to 5 years of hands-on experience in IT support or systems administration, along with practical exposure to ERP systems, Microsoft 365, networking, and troubleshooting.

Education

A bachelor’s degree in Information Technology, Computer Science, or a related discipline is required.

Skills & Competencies

Technical Skills

• Solid working knowledge of Windows and macOS operating systems.
• Practical experience with ERP platforms, with Odoo as a plus.
• Hands-on use of Microsoft 365, Active Directory, and endpoint management tools.
• Understanding of core networking concepts such as TCP/IP, DNS, DHCP, routers, and related technologies.
• Familiarity with cloud services, especially Microsoft 365 and Azure.
• Awareness of cybersecurity best practices and IT security controls.

Behavioral Competencies

• Strong analytical and troubleshooting ability.
• Clear communication skills and a service-oriented approach to user support.
• Capable of working independently as well as within a team.
• Well organized, with strong time management and multitasking skills.

Language Requirements

Fluency in English, both written and spoken, is required.

Why Join MSS?

• Be part of projects that support digital health solutions and better patient outcomes.
• Work alongside leading healthcare organizations across the GCC.
• Gain exposure to advanced healthcare technologies and digital transformation initiatives.
• Collaborate with cross-functional teams spanning clinical, commercial, and technical areas.
• Develop professionally within a company that values innovation, learning, and excellence in healthcare.

Equal Opportunity

MSS promotes an inclusive workplace where employees are respected and supported regardless of race, gender, ethnicity, disability, or background.