Indoor Staff - Meter Management

Job Overview

This position offers administrative and data management assistance specifically for meter management tasks. Key duties encompass logging and tracking meter complaints, maintaining inventory and installation databases, and preparing management information system (MIS) reports related to meter operations.

Key Responsibilities

• Accurately log and monitor meter complaints including installation issues, replacements, and faults such as burnt meters within the system.
• Work closely with Stock Keepers and technicians to track meter inward and outward movements and installation entries.
• Generate daily and weekly MIS reports highlighting complaint statuses, outstanding replacements, and resolution timelines.
• Assist in documentation efforts for meter testing, calibration, and revenue protection case referrals.
• Arrange appointments with customers for meter installation and replacement services.
• Support senior engineers by supplying audit and regulatory data related to metering operations as needed.

Skills & Qualifications

• Proficient in computer applications including MS Office and billing or metering software systems.
• Meticulous attention to data accuracy and systematic record-keeping.
• Strong coordination skills enabling effective communication with team members and customers.
• Basic comprehension of various meter types and the categories of complaints commonly encountered.