IndiaMART Enquiry Handling Executive

Job Overview

We are seeking a committed and results-driven Enquiry Handling Executive focused on managing our company's operations and engagement on the IndiaMART platform. The key duties involve promptly responding to business leads, successfully converting those leads into confirmed sales, regularly updating our product offerings, and maintaining top ratings as a seller.

Primary Responsibilities

• Respond immediately to buy leads, inquiries, and calls received via IndiaMART to keep response times minimal and customer engagement high.
• Engage potential B2B clients through phone, WhatsApp, and email for understanding their needs, providing quotations, and closing sales.
• Manage and improve product listings by uploading new items, revising prices, offering clear and accurate descriptions, and optimizing keyword usage to enhance product discoverability on the platform.
• Maintain a healthy account standing by monitoring our IndiaMART TrustSEAL rating, addressing customer feedback, and ensuring adherence to platform guidelines.
• Prepare and submit daily and weekly reports detailing inquiry volumes, lead conversions, and pending follow-ups to the management team.

Candidate Requirements & Skills

• Demonstrated experience in handling dashboards of IndiaMART, TradeIndia, or other similar B2B marketplace platforms.
• Highly proficient communication skills in Hindi, English, or a regional language, both spoken and written.
• Comfortable utilizing CRM software, WhatsApp Business, spreadsheet tools such as Excel or Google Sheets, and basic image editing software for product catalog purposes.
• Strong sales acumen with effective negotiation talents and a proactive approach to pursuing hesitant or cold leads.

Compensation and Benefits

• Competitive fixed monthly salary.
• Attractive incentives based on sales performance.
• Supportive working environment with opportunities for professional advancement.