In Room Dining Order Taker

About Four Seasons

Four Seasons is built around its people. The company values individuals who strive to improve, aim higher, and treat others with the same respect they expect in return. Across its global teams, it creates memorable experiences for guests, residents, and partners through a culture centered on luxury and sincere hospitality. A strong employee experience is seen as the foundation for delivering exceptional service.

The brand emphasizes recognition, warm welcomes, and respectful treatment for everyone encountered, whether as a guest, colleague, resident, or visitor. Its larger purpose is to create lasting impressions by building real connections with people and places.

About the Location

The role is based at Four Seasons Hotel Doha, a seaside urban retreat in Qatar’s capital. The property has been redesigned with a modern look while keeping its local character. It includes 237 rooms, 20 unbranded townhouses and villas, ten food and beverage venues including the world’s largest Nobu restaurant, major banqueting and outside catering operations, five pools, a private beach, a fitness center, and a spa and wellness facility with hydrotherapy features such as an ice room, colour therapy room, steam room, and hydrotherapy pool. The hotel originally opened in April 2005, underwent a major renovation in 2019, and reopened in March 2020.

Our Team

The team is described as the organization’s greatest strength and central to its success. The workplace is guided by mutual respect, collaboration, strong service standards, and enthusiasm. Employees are expected to lead by example and treat guests, clients, business partners, and colleagues with the same consideration they would like to receive themselves.

Who We Look For

The company seeks people who naturally follow the Golden Rule, are committed to excellence, and bring that energy into their daily work.

Role Overview

As an In Room Dining Order Taker, you will handle guest dining requests with accuracy, speed, and professionalism. You will be the point of contact for in-room dining orders, special requests, and coordination with internal teams to ensure a smooth guest experience.

Key Responsibilities

• Receive and enter in-room dining orders with accuracy and efficiency.
• Respond to guest phone calls with polished, courteous telephone manner.
• Send food orders and special instructions to the kitchen through the POS system.
• Make sure food is delivered on time, correctly, completely, and at the proper temperature.
• Arrange and deliver guest amenities quickly and with attention to detail.
• Support VIP arrivals and special amenity requirements with the team.
• Identify guest needs in advance, offer suitable suggestions, and help maintain satisfaction.
• Work closely with Front Office, Housekeeping, Engineering, and other departments to complete guest requests.
• Keep up-to-date knowledge of menu items, beverage offerings, restaurant timings, and hotel services.
• Personalize interactions by using guest names and remembering VIP and regular guest preferences, including allergies.
• Consistently follow Four Seasons standards, policies, and telephone etiquette.
• Build strong teamwork and maintain effective collaboration, especially with the kitchen team.

Preferred Qualifications and Skills

• An outgoing, positive personality with a proactive, can-do attitude is preferred.
• Strong command of spoken and written English is required.
• Arabic language ability is an advantage and preferred.
• A Degree or Diploma in Hotel Management is preferred.

Benefits and Offering

• Opportunity to build a long-term career with global mobility potential.
• A distinctive workplace culture with a team representing 50 nationalities.
• High-quality furnished accommodation in a well-resourced apartment.
• Strong training and professional development support.
• Employee recognition initiatives.
• Complimentary nights at Four Seasons hotels worldwide.
• Paid annual home leave tickets.
• Free meals in employee dining facilities.
• Transport provided to and from work.
• Medical coverage.

Work Authorization

The hotel will handle the work authorization process for the selected candidate.