Implementation Manager, Employer of Record

About Rippling

Rippling unifies HR, IT, and Finance functions into a single platform, consolidating workforce systems like payroll, expenses, benefits, and device management. The platform streamlines the entire employee lifecycle, enabling businesses to onboard new hires globally by setting up payroll, corporate resources, benefits, and third-party applications efficiently.

Headquartered in San Francisco, Rippling has secured over $1.4 billion in funding from leading investors and has been recognized as one of America's best startup employers.

Role Overview

This position offers the chance to be a core member of Rippling's Global Employer of Record (EOR) Implementation team. As an Implementation Manager, you will oversee the customer journey from project initiation to go-live, ensuring a smooth onboarding and setup experience. In addition to managing implementations, you will have opportunities to lead standalone projects and enhance both product and customer experience.

Key Responsibilities

• Act as the subject matter expert for clients during their EOR implementations, including understanding country-specific regulations and EOR hiring procedures.
• Manage and ensure the timely launch of clients' Global EOR solutions, from hiring their initial EOR employee to processing their first payroll.
• Deliver value by comprehending client use cases and aligning them with Rippling’s best practices.
• Collaborate across teams such as Customer Experience, Research & Development, Compliance, and Sales to refine processes and introduce new features.
• Develop and document implementation workflows and best practices.
• Maintain proactive follow-up to resolve issues thoroughly.

Required Qualifications

• At least three years of experience in Implementation, Technical Account Management, or Customer Success within a high-velocity SaaS environment.
• Strong investigative skills to analyze client inquiries, product challenges, and global benefit nuances.
• Passion for customer interactions with a focus on delivering excellent experiences.
• Innovative problem-solving abilities, including researching documentation and understanding the rationale behind requests.
• Proven ability to manage multiple projects concurrently and meet deadlines without oversight lapses.
• Comfortable engaging with diverse stakeholders ranging from executive leaders to operational staff across IT, Operations, HR, and Finance.
• Highly autonomous with excellent prioritization skills, adept at identifying and mitigating blockers both internally and externally.

Preferred Qualifications

• Two or more years in customer-facing roles within Human Capital Management (HCM) fields such as HR, Payroll, Benefits, or Professional Employer Organizations (PEO).
• Familiarity with JIRA, Salesforce (SFDC), Google Workspace, Outreach, and Mac operating systems.
• Business proficiency in French, German, or Dutch languages.

Additional Information

Rippling is an equal opportunity employer dedicated to fostering diversity and inclusion. We do not discriminate based on any legally protected characteristics. Reasonable accommodations are available for candidates with disabilities during the hiring process upon request.

Rippling emphasizes the importance of in-office presence to nurture collaboration and culture. Employees residing within a designated proximity to an office are expected to work on-site at least three days weekly as part of their role.