Implementation Analyst - Remote (Healthcare)

Overview

The Implementation Analyst will engage in a range of diverse and stimulating projects, collaborating closely with clients and various internal departments such as Project Management, Development, QA, Sales, and Executive Leadership within a fast-moving environment. This role demands attention to detail, adaptability to change, capacity to juggle multiple projects, strong relationship-building skills, and a comprehensive grasp of the software development lifecycle. The position carries significant influence over business process optimization and overall company success and involves a technical focus with responsibility for product quality, as well as the ability to inspire and coach team members.

Primary Responsibilities

• Manage client communications and expectations effectively.
• Serve as a subject matter expert to gather thorough and precise business requirements from clients.
• Collaborate and lead across multifunctional teams to ensure coordinated efforts.
• Partner with Product Management to balance product vision and customer feedback to recommend and deliver superior solutions.
• Produce detailed documentation reflecting client needs accurately for Development and QA teams, including business requirements, user stories, wireframes, functional specifications, and test plans.
• Develop clear, user-friendly guides for clients and end-users.
• Facilitate knowledge sharing and training within the team.

Key Competencies

• Demonstrates leadership and entrepreneurial drive.
• Excellent decision-making and problem-solving abilities.
• Strong analytical thinking.
• Effective verbal and written communication suited to both technical and non-technical audiences.
• Expertise in gathering business requirements.
• Experience creating wireframes, specifications, and technical documentation.
• Understanding of user experience design principles.
• Skills in team building and collaboration.
• Positive demeanor, enthusiasm, and flexibility.

Qualifications and Requirements

• Bachelor’s degree preferred in Management Information Systems, Computer Science, Business, or related field.
• 7 to 10 years’ experience in software development projects, including direct client interaction.
• Proficient with Microsoft Office Suite (Excel, PowerPoint, Visio, Outlook).
• Experience with Agile software development methodologies.
• Industry experience in specialty pharmacy is advantageous.
• Strong writing, verbal, and organizational skills.
• Capability to contribute innovative ideas.
• Effective time management and continuous process improvement skills.
• Collaborative and problem-solving approach in partnerships.

Benefits & Equal Opportunity

• Dynamic and supportive work environment that encourages growth.
• Competitive compensation package.
• 401(k) plan with immediate vesting and company matching.
• Comprehensive medical, dental, vision, life insurance, and short-term disability coverage.
• Commitment to equal opportunity employment without discrimination based on any protected characteristic under federal, state, or local laws.
• Employment contingent on satisfactory background checks and verification of eligibility to work in the United States; no sponsorship available.
• No acceptance of unsolicited resumes from third-party agencies; these are considered company property without any fees payable.