HR Shared Services Analyst - Benefits, Retirement & HRIS

Overview

This onsite contract role in Jacksonville, Florida, as an HR Shared Services / HR Operations Analyst, focuses on benefits administration, retirement services, HRIS management (specifically ADP Workforce Now), and comprehensive employee support through Tier 1 HR assistance.

Key Responsibilities

• Manage and reconcile benefit and retirement plan data weekly and quarterly, including resolving discrepancies with vendors and maintaining thorough documentation.
• Prepare and administer census reports, comply with non-discrimination testing for 401(k), HSA, and FSA plans, and support the Department of Labor's Form 5500 filing and 401(k) audits.
• Serve as the primary Tier 1 HR contact, efficiently managing associate inquiries via the Deskpro case management system and collaborating with HR leadership to resolve escalated issues.
• Validate HR data, review and approve job descriptions according to Job Architecture standards, and ensure integrity of HRIS modules and related workflows.
• Work closely with IT and HRIS teams to conduct system testing, enhancements, troubleshooting, and maintain security controls for HR vendor access.
• Monitor workers’ compensation compliance through quarterly validation of new state requirements.
• Create and maintain detailed HR reports, dashboards, and analytics using Excel, Power BI, or Tableau, including ad hoc reports requested by leadership and support teams.
• Generate periodic Rewards & Recognition and Associate Experience reports for organizational leadership.

Qualifications and Skills

• Proven experience managing and analyzing data from various sources with strong attention to detail.
• Excellent customer service and communication skills to effectively handle HR inquiries and provide timely, accurate responses.
• Familiarity and proficiency with case management tools and HRIS systems, particularly ADP Workforce Now.
• Strong analytical capabilities using Excel and business intelligence tools such as Power BI or Tableau.
• Understanding of insurance and retirement plan operations supporting US-based benefits administration.

Additional Information

This position requires firm adherence to HR data compliance, proactive collaboration across HR and IT functions, and supporting organizational goals through accurate and efficient HR operations.