HR Manager

Overview

Ezra is seeking an innovative and transformation-driven HR Manager to lead and develop a high-performance culture focused on outstanding employee experience at our Nairobi office. Reporting to the Head of People, this role involves partnering closely to build scalable HR solutions adapting our global practices to the Kenyan context, meeting local labor law compliance, and aligning with cultural nuances. The position requires collaboration with the shared services team and internal stakeholders in a dynamic and fast-paced environment.

Role Responsibilities

• Customize and implement global HR processes to comply with Kenyan labor laws and regional cultural considerations.
• Maintain accurate HR data by managing and updating trackers efficiently.
• Act as the main contact for daily employee relations and HR inquiries, applying deep knowledge of Kenyan labor law to resolve complex issues.
• Coach managers on effective people management strategies including conflict resolution, performance enhancement, and team development.
• Participate in HR projects by contributing insights to co-design and implement organizational efficiency initiatives.
• Support talent management and performance development programs under the guidance of the Head of People.
• Lead employee engagement and culture initiatives within the Kenyan office to cultivate a supportive high-performance environment.
• Promote a workplace culture where high performance is standard and employees thrive.
• Drive improvements in employee culture and engagement globally, emphasizing the Kenyan operation.
• Manage the implementation of organizational changes, evaluating risks and ensuring smooth transitions prioritizing positive employee experiences.
• Collaborate with the global shared services team to ensure timely task completion, optimize processes, and reduce redundancies.

Qualifications & Experience

• Bachelor’s degree in Human Resources or a related discipline.
• Certified Human Resource Professional (CHRP) or an equivalent qualification.
• 5 to 7 years of progressive HR experience, including a minimum of 3 years in fast-paced, high-growth settings such as FinTech or tech startups.
• Extensive hands-on knowledge of Kenyan labor laws and employee relations best practices.
• Proven success in assisting managers with complex employee relations and developing high-achieving teams.
• Strategic thinker with strong communication skills capable of engaging with senior leadership effectively.

Preferred Experience

• Experience working in multinational organizations or coordinating with teams across multiple jurisdictions is advantageous.

Ideal Candidate Attributes

• A passion for operational efficiency and re-engineering scalable HR processes.
• Comfortable working under pressure and adapting to ambiguity by prioritizing effectively to deliver value in fast-changing environments.
• Ability to communicate transparently and concisely to keep stakeholders informed and engaged.
• Collaborative leadership approach in solving complex challenges.
• Committed to enhancing the human element by focusing on employee experience to support optimal performance and engagement.

About Ezra

Ezra delivers B2B digital lending solutions across emerging markets in partnership with mobile and digital wallet providers and financial services. Operating in 23 countries with offices in Nairobi and Dubai, Ezra’s flagship products include Airtime Credit Services (ACS), Nano micro cash advances, and BNPL payment installments. Technology and data underpin all operations, managing millions of daily loan requests and extensive data, ensuring robustness and security, while innovating product offerings.