Housekeeping Order Taker - Saudi Talent

Role overview

Rotana Hotels is looking for a guest-oriented and energetic Housekeeping Order Taker who can support the department by managing communications efficiently and helping maintain a smooth daily workflow. The role suits someone who enjoys service excellence, thinks on their feet, and contributes practical solutions for guests and the team.

Key responsibilities

• Secure, log, and manage all keys and documents stored in the Housekeeping Office.
• Organize the day’s activity reports and keep them properly sorted within the office.
• Respond to incoming phone calls quickly and professionally, using the correct telephone etiquette.
• Note down all incoming messages and ensure they are passed on and tracked through to completion.
• Coordinate Lost & Found matters, including receiving items, documenting them, storing them safely, handling claims, and clearing records when required.
• Maintain and refresh housekeeping records and files on an ongoing basis.
• Prepare and print Opera room discrepancy reports for both morning and afternoon shifts, then share copies with Accounts and Front Office.
• Organize babysitting arrangements for guests and prepare attendance sheets for monthly payroll processing.
• Ensure the Housekeeping Office remains neat, organized, and clean at all times.
• Remove outdated reports every month in line with hotel record-retention standards.

Education, experience, and skills

Candidates should have a diploma or vocational qualification in hospitality, along with prior experience in a similar position. Strong spoken and written English is important, as are solid interpersonal skills. Computer literacy is required, and familiarity with Opera will be considered an advantage.

Work style and competencies

The right person will be courteous, approachable, and pleasant, with sensitivity toward different cultures and a strong focus on quality and detail. This position calls for someone who can stay effective under pressure, thrive in a busy environment, and work comfortably with diverse colleagues and guests.

• Clear understanding of the job requirements
• Accountability and ownership
• Respect for individual differences
• Guest and customer orientation
• Flexibility and adaptability
• Team-oriented mindset