Housekeeping Coordinator

About Crowne Plaza Madinah

Crowne Plaza Madinah is a prestigious 5-star hotel located centrally in Madinah, close to Al Haram, Al Rawdha Al Sharifa, the airport, historical landmarks, and prominent shopping centers. It offers 506 contemporary rooms and suites, some with views of the Prophet's Mosque courtyard. The hotel features diverse restaurants, an Orchid Café, business facilities, an outsourced gym, and onsite parking. Exclusive amenities for Club Members include two dedicated floors with spacious suites, a VIP lounge, private meeting rooms, and complimentary food and beverages. Six meeting rooms equipped with advanced AV technology and Wi-Fi support events of varying sizes. The establishment is committed to delivering exceptional service to pilgrims, leisure travelers, and business guests.

Role Overview

The Housekeeping Coordinator will be stationed full-time on-site to oversee and manage the daily operations of the housekeeping department. Duties involve organizing room assignments, scheduling public area cleaning, and managing linen distribution to ensure the hotel maintains excellent standards of cleanliness and presentation. This role acts as the liaison between housekeeping personnel and other hotel departments, addresses guest requests and service concerns, and keeps detailed records of room status, inventories, and maintenance requirements.

Key Functions

• Supervising housekeeping personnel performance and assigning daily tasks.
• Managing laundry operations including sorting, washing, drying, and monitoring linen inventory.
• Ensuring all rooms comply with brand cleanliness and maintenance standards.
• Supporting training and providing guidance to housekeeping team members.
• Maintaining adherence to health, safety, and hygiene regulations within the hotel.
• Contributing to a hospitable atmosphere enhancing the guest experience.

Qualifications and Competencies

• Demonstrated expertise in housekeeping, including room and public space maintenance with strong attention to detail.
• Proficiency in laundry processes and inventory management for linens.
• Strong leadership and supervisory skills to coordinate teams effectively and monitor performance.
• Excellent communication and customer service abilities to handle guest requests and collaborate with other departments.
• Prior experience in hotel housekeeping or hospitality operations preferably at a star-rated establishment.
• Capability to work on-site in Medina with flexibility to manage shift work and high occupancy times calmly.
• Familiarity with health, safety, and hygiene standards relevant to hotel operations.
• Competent with basic computer applications for property and room management systems.
• Fluency in English, with knowledge of additional languages common among guests in Madinah being advantageous.