Housekeeper & Office Assistant

About the organisation

Whakatāne District Council is focused on providing services and facilities that support the community. The team takes pride in maintaining a high-quality Holiday Park experience and enjoys working in a role that helps create great getaways for visitors.

About the role

This position combines front office support with housekeeping duties. You will handle bookings, greet guests at check-in and check-out, process payments, and deliver a high standard of guest service. At the same time, you will clean holiday park cabins and shared spaces, making sure every area is tidy, comfortable, and ready for the next visitors. Laundry tasks are also part of the job.

This is a permanent part-time role of at least 10 hours per week. The roster runs across Monday to Sunday on a rotating schedule and includes weekends and public holidays.

What you will be doing

• Managing guest bookings and reservation-related tasks.
• Welcoming guests and handling arrival and departure processes.
• Accepting payments and supporting front office administration.
• Cleaning cabins and common areas to a consistently high standard.
• Carrying out laundry duties as required.
• Working closely with a small team to keep operations running smoothly.
• Using good judgment to work independently when needed.
• Helping improve routines, systems, and service delivery.

What makes you a good fit

You should bring a positive attitude, strong cleaning capability, and a genuine focus on customer service. The council will provide coaching and training, so a willingness to learn matters. You will need to work well with others, live the organisation’s values, and be comfortable taking initiative as well as working alongside a team.

Requirements

• Experience in housekeeping or cleaning work.
• Experience handling guest check-in and check-out processes.
• Practical administrative ability.
• Strong customer service skills.
• Knowledge of health and safety practices.
• Good time management.
• Ability to work independently or with a team.
• Capacity to pass a pre-employment health check and drug test.

Working conditions

• Minimum commitment of 10 hours per week.
• Work is scheduled on a 7-day roster.
• Rotating shifts include weekends and public holidays.
• The role is based onsite in Whakatane, Bay of Plenty, New Zealand.

Organisation values

• Continuous learning and improvement.
• Pride and passion in the work.
• Teamwork and collaboration.
• People-first service.
• Care for the environment.

Additional information

Applications are being assessed as they come in, so early submission is encouraged. If you want to learn more about the position, you may contact Rhonda Keighley, Supervisor Holiday Park, on 07 308 8694. The closing date for applications is 19 Jul 2026.