Hotel Receptionist

Role Overview

Great National South Court Hotel in Raheen, Limerick is hiring an experienced Hotel Receptionist to join its growing team on a part-time, on-site basis. The hotel has also received Quality Employer Certification from the Irish Hotels Federation, reflecting its focus on workplace quality and employee development.

Our Values

The team operates around the GREAT values. The hotel is seeking someone with a positive mindset, a sense of ownership, a collaborative approach, and a consistent commitment to high guest standards.

Key Duties

• Welcome guests warmly when they arrive at the hotel.
• Handle guest check-ins and check-outs while making sure all required details are captured accurately.
• Provide information about hotel amenities, opening times, service hours, and nearby local facilities.
• Prepare and issue guest bills, confirm their accuracy, and process payments in line with hotel procedures.
• Work closely with other departments to maintain smooth communication and service flow.
• Coordinate with the accommodation team regularly and keep them informed about relevant updates, especially room status.
• Respond to enquiries, requests, and general questions in a courteous and professional way.
• Follow up on group reservations, packages, and special offers.
• Keep in touch with the accounts team to ensure invoices and billing details are correct.
• Plan ahead by reviewing upcoming business and confirming reservations in advance.
• Monitor emails and make any required bookings or follow-up arrangements.

Candidate Profile

The hotel is looking for an individual with prior experience in a guest-facing or hotel reception role. Experience using Hotsoft would be an advantage. Strong interpersonal ability, a willingness to learn, confidence in asking questions, and a proactive approach to following up on queries are all important. The role also requires excellent communication skills, fluent English, and a polished, professional manner at all times.

Additional Requirements

Applicants must have full permission to work in the EU or hold a valid EU work visa. The position involves evening and weekend shifts.

Benefits and Perks

• Company-funded educational programmes.
• Opportunities for career progression, internal growth, and promotion across GN Group locations nationwide.
• Access to online learning and personal development tools.
• Support through an employee assistance and digital wellbeing programme for mental and physical health.
• Referral bonus available through the recommend-a-friend scheme.
• Employee recognition initiatives such as employee of the month, long service awards, team appreciation days, and surprise treat days.
• Social events for staff to celebrate team success.
• Complimentary meals during shifts and barista-style coffee.
• 20% employee discount on bar and restaurant food.
• Discounted best-available rates for friends and family at GN Hotels nationwide.
• Bike to work scheme.
• Christmas savings club.
• Free on-site parking.
• Uniform supplied.

Equal Opportunity

Great National South Court Hotel is an equal opportunities employer.