Hospitality Sales Executive

Role Overview

Lesaka Merchant Division’s hospitality arm is hiring a driven Sales Executive in Nairobi, Kenya. The position is suited to someone who values excellent customer service in hospitality settings and wants to help businesses run more smoothly, improve guest experiences, and expand through modern payment solutions.

This opportunity is a strong fit for a candidate who enjoys direct client interaction and building long-term relationships with hospitality business owners.

Key Duties

The role focuses on growing sales, supporting clients, and managing sales operations. You will be expected to meet revenue targets, develop opportunities across restaurants, cafes, and other hospitality businesses, and maintain strong relationships with owners and decision-makers.

You will also assess client needs, suggest suitable payment and POS solutions, conduct polished product demos, support onboarding, and help keep customers satisfied after implementation.

In addition, the job involves installing and setting up devices according to client needs, offering basic troubleshooting support, and training customers so they can use the systems comfortably. You will be expected to keep developing your product knowledge to support upselling and cross-selling.

On the administration side, the role includes maintaining an accurate sales pipeline, updating the CRM, preparing forecasts and performance insights, processing contracts correctly, and surfacing both opportunities and issues proactively.

Candidate Profile

The ideal applicant should already have sales experience in fintech, hospitality technology, or another product-led environment. A history of meeting or beating targets is important.

You should be comfortable installing and supporting devices such as POS systems, bring strong commercial awareness, and take a customer-first approach. Good communication, relationship management, consultative selling, and problem-solving skills are all essential.

Experience using CRM platforms and Microsoft Office tools is required. A valid driver’s license is needed, along with readiness to travel around Nairobi and nearby areas. Candidates must also have their own dependable vehicle.

Who This Role Suits

This position is best for someone who puts customers first, enjoys working with hospitality owners, presents themselves professionally, and handles responsibility well. The right person should be self-motivated, disciplined, adaptable in fast-moving environments, and eager to keep learning within hospitality technology.

Why Join

Joining the team offers the chance to be part of a growing provider of hospitality and fintech solutions. The role gives you the opportunity to help businesses improve service delivery and customer experience while working in a dynamic, people-centered sales environment. It also supports strong personal and career development.

Additional Information

This is a full-time, on-site role based in Nairobi, Nairobi County, Kenya.

No salary, openings, start date, or application deadline were specified in the source information.

No separate perks, eligibility statement, or vacancy count was provided beyond the role requirements and description.