Hospitality Manager

About Maniaroom Adventures

As India's leading rage-release experience provider, Maniaroom Adventures offers unique, secure environments where patrons can relieve stress and reset emotionally through controlled destruction. We specialize in delivering memorable sessions filled with exhilarating chaos, emotional relief, and joy.

Role Overview

We are seeking a dedicated and disciplined Center Hospitality Manager to oversee our Lajpat Nagar location's operations. This role requires managing day-to-day activities with responsibility and passion.

Work Details

• Location: Lajpat Nagar, Delhi-NCR
• Timings: Tuesday to Sunday, 11 AM to 10:30 PM (Mondays off)
• CTC: INR 425,000 to 500,000 per annum

Key Responsibilities

• Manage complete daily operations ensuring all rage room and neon paint experiences are fully operational, clean, safe, and ready for sessions.
• Maintain strict operational discipline, cleanliness, and readiness during all shifts including busy and weekend hours.
• Identify and resolve operational issues to maintain excellent guest experience and prevent revenue loss.
• Provide exceptional hospitality, greet guests warmly, set clear expectations, and foster a safe and emotionally therapeutic environment.
• Conduct safety briefings and guide guests throughout the session ensuring safety, enjoyment, and memorability.
• Supervise and schedule staff effectively to maintain optimal coverage; provide training on protocols, guest interaction, upselling, and service standards.
• Enforce hygiene, safety, and SOP compliance with regular equipment checks and staff training in emergency responses and incident handling.
• Manage inventory and coordinate with vendors for supplies ensuring timely replenishment and cost control.
• Enhance revenue through accurate billing, upselling relevant packages, and monitoring experience quality metrics.
• Engage with customer inquiries via call and walk-ins, converting leads into confirmed bookings with professional communication.
• Support marketing by assisting on-ground promotions, content creation, and maintaining an appealing center ambiance.
• Gather and analyze customer feedback to drive continuous improvement initiatives in service delivery.

Additional Information

This position is well-suited for an individual who is reliable, customer-focused, safety-oriented, and motivated to independently manage a dynamic experiential venue. Ownership of the center’s success and operational excellence is expected.