Hospitality Assistant

Role overview

This opportunity is for a Hospitality Assistant at BaxterStorey’s London Bridge site in London, England. The role is focused on delivering warm, attentive service and helping create memorable guest experiences in premium client environments.

The business is committed to a supportive, inclusive workplace where development, training, and work-life balance are actively encouraged. Team members are expected to help uphold a positive hospitality culture and contribute to consistently high service standards.

What you'll do

• Provide friendly, polished service and contribute to a welcoming guest experience.
• Support private dining service, including smaller dinner events and canapé receptions.
• Work evening shifts when required.
• Maintain a positive attitude, strong work ethic, and professional presentation.
• Listen carefully, communicate clearly, and respond well to guest needs.
• Put the customer at the centre of every interaction.
• Reflect and support the company’s culture, philosophy, and core values in day-to-day work.

What we're looking for

• Someone with a friendly, outgoing, and approachable manner.
• Previous experience in a comparable role, ideally within food service or hospitality.
• A team-oriented person who enjoys working in an inclusive and collaborative environment.
• Strong attention to detail.
• Good interpersonal and communication skills.
• A practical, solutions-focused approach when handling challenges.
• Understanding of food safety and sanitation practices.
• Motivation to learn and grow, even if not every requirement is met.

Benefits and additional information

• 28 days of holiday, including bank holidays.
• Extra day off for your birthday.
• 3 volunteering days.
• 3 days of grandparent leave.
• 24 weeks of enhanced maternity leave.
• Secondary career leave.
• Wedding or commitment day leave.
• Free meals while on shift.
• Tailored development and training.
• Pension and life insurance.
• Discounts through the Perkbox app, covering high street shopping, holidays, and cinema.
• Access to a wellbeing hub.
• Employee assistance programme support.
• Cycle to work scheme.

For nearly 20 years, the company has been creating welcoming spaces, appealing menus, and friendly teams across a wide range of locations, including offices, stadiums, cathedrals, and universities. The goal is to deliver the kind of hospitality experience every customer deserves.

The organisation places strong emphasis on learning and career growth, with the aim of helping employees build a hospitality career they can be proud of. Its values focus on being visionary, positive, collaborative, and environmentally conscious, while also supporting local communities.

The employer is committed to inclusion, equity, and diversity. Applications are welcomed from people of all ages, backgrounds, abilities, gender identities, sexual orientations, races, religions, and socio-economic groups. Candidates who are motivated and eager to learn are encouraged to apply, even if they do not meet every listed requirement.