Home Services Lead

Role overview

BlueCare is hiring a Home Services Lead for the Yeppoon Capricorn Aged Care Facility in Rockhampton, Queensland. This position can be offered as full time or part time and is focused on delivering dependable, person-centred home services that support residents, families, and stakeholders.

This is a hands-on leadership opportunity for someone who enjoys building strong relationships and improving the everyday experience of others through practical, high-quality service delivery.

Key duties

• Direct the daily delivery of food service, cleaning, and laundry operations.
• Guide, coach, and develop team members to foster an accountable and engaged workplace culture.
• Make sure services are completed safely, efficiently, and to a consistently strong standard.
• Manage workflow, rostering, and overall operational performance.
• Maintain compliance with food safety, infection control, and quality requirements.
• Develop positive working relationships with residents, families, and internal stakeholders.
• Look for ways to strengthen service delivery and improve the customer experience.
• Support a culture of ongoing improvement, quality, and care.

Role requirements

Applicants should bring prior service operations leadership experience, ideally in aged care, healthcare, or a similar regulated setting. The role calls for a proactive person who can help their team deliver safe, high-quality, person-centred services while keeping a strong focus on compliance and improvement.

• Solid understanding of food safety, infection control, and service standards in a regulated environment.
• Experience leading teams in kitchen operations, cleaning, and/or laundry services.
• Demonstrated leadership ability, including coaching, rostering, and building a positive team environment.
• Strong organisation, initiative, and problem-solving skills.
• Well-developed communication and relationship-building skills for working with residents, families, and stakeholders.

Qualifications and licences

• Certificate IV in Leadership and Management, or a Diploma.
• A relevant trade or operational qualification such as Certificate IV in Hospitality, Commercial Cookery, or a similar field, or equivalent supervisory experience.
• Food Safety Supervisor certification.
• Ability to meet all required probity checks under legislation and BlueCare policies.

Pay and benefits

The advertised pay rate is $39.21 per hour, plus superannuation, not-for-profit salary packaging, penalties, and allowances.

• Salary packaging options are available for everyday living expenses and bills up to $15,900 a year, plus meal entertainment up to $2,650 a year.
• Access to a recognition and rewards platform with discounts across hundreds of retailers, plus wellbeing and employee assistance support, annual awards, and savings on everyday costs, holidays, and health insurance.
• 12 weeks of paid parental leave and 2 weeks of paid partner leave after 6 months of service, in addition to the government scheme.
• Inclusive leave options, including paid gender affirmation leave and cultural leave for events such as Lunar New Year, Diwali, Ramadan, NAIDOC Week, and other significant cultural occasions.
• Career development opportunities with a trusted community and residential care provider.

About the organisation

BlueCare is part of the UnitingCare family and operates within a large network of aged care and community care services. The organisation describes its workforce as compassionate, inclusive, and committed to helping people live life in its fullness.

UnitingCare also highlights its commitment to child safety, safeguarding, and diversity and inclusion. The organisation states that it aims to provide safe and welcoming services, prevent abuse and neglect, respond appropriately where concerns arise, and follow child safe standards and the Reportable Conduct Scheme. It also welcomes applicants from all backgrounds and strongly encourages Aboriginal and Torres Strait Islander candidates to apply.

Additional information

The workplace is described as safe and welcoming for children, young people, adults, and older people. Recruitment and workplace practices are intended to support safeguarding and prevent abuse, harm, and exploitation across the organisation.