Home Service Coordinator

Role overview

Bloomfields Facilities Management is seeking a detail-oriented and service-driven Home Service Coordinator to join its expanding facilities management team in Abu Dhabi. The role focuses on handling maintenance and service requests, scheduling the right support teams, and ensuring residents, guests, and property owners receive prompt and professional service across residential and holiday home properties.

Core responsibilities

• Receive, review, and manage maintenance and service requests raised by tenants, guests, and property owners.
• Plan and coordinate schedules for technicians, contractors, and other service vendors.
• Track work orders to make sure tasks are completed on time and to the expected standard.
• Keep clients informed about appointment timings, service progress, and completion updates.
• Draft quotations, service summaries, and maintenance documentation.
• Handle urgent and emergency maintenance cases when immediate action is needed.
• Ensure every service request is entered correctly and maintained in the system.
• Follow up after job completion and collect customer feedback.
• Manage service calendars and technician assignment planning.
• Assist the operations team with coordination and administrative support as needed.

Requirements

• A bachelor’s degree or diploma in Business Administration, Facilities Management, Hospitality, or a similar discipline.
• At least 2–3 years of experience in customer service, service coordination, facilities management, or property management.
• Previous exposure to Facilities Management, Holiday Homes, or Hospitality environments is preferred.
• Strong communication and customer-handling skills.
• Excellent planning, organization, and multitasking capabilities.
• Ability to stay effective under pressure and manage several requests at once.
• Comfort using MS Office and service management tools.
• Understanding of maintenance workflows and work order systems is an added advantage.
• Good problem-solving ability and a careful eye for detail.

What the company offers

• A competitive compensation package.
• Room to develop your career within a rapidly growing furnished apartments and holiday homes business.
• A professional and encouraging workplace.

Job details

This is a full-time position based onsite in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.